Customer Service Administrative Assistant

Amy Williams

**** *.*. ****** **., Port Orchard, WA 98366

360-***-**** / ***********@*****.***

OBJECTIVE

To contribute my positive attitude, impeccable work ethic, and prior office experience in an office support/customer

service position.

SKILLS

• Office Organization & • • Multi-Line Phones

Data Entry (75 wpm)

Administration

• Front Office Reception • • Multi-Tasking

Cash Handling

• Microsoft Word/Excel • • Customer Service

A/P & A/R

PROFESSIONAL EXPERIENCE

United Rentals Corp, Bremerton, WA Branch Administrator March 2004 – August 2005

Promoted from Administrative Assistant and administered duties for two branches; handled Accounts Payable and

Receivable, daily/weekly cash reconciliation reports, bank deposits and mail pickup, payroll entry, ordered

supplies/uniforms, inventory specialist, coordinated/handled all new hire paperwork and orientations, maintained

employee files, coordinated employee benefits, maintained/implemented policies and procedures. Acted as safety

coordinator/inspector and successfully brought both branches into 100% safety compliance. Backed up busy

phones, maintained office equipment, managed petty cash, organized multiple filing systems.

Federal Express, Port Orchard, WA Customer Service Agent and Driver August 2000 – July 2003

Provided customer service, processed shipments, handled shipping inquiries, communicated with dispatcher and

drivers, met service deadlines and delivered packages, payroll entry. Also opened and closed business.

Computer Sciences Corp., Edwards, CA Logistics Specialist I January – August 1996

Procured materials/equipment/parts, audited orders/reports, order entry, filed, typed, contacted vendors for

Purchasing Department.

Deluxe Checkprinters Corp., Lancaster, CA Order Clerk/Order Entry February 1995 – January 1996

Audited/distributed check orders, order entry, faxed/copied, and ordered supplies.

Costco, Silverdale, WA. Front End Assistant April – September 1994

Provided customer service and assisted cashiers.

Colonial Mortgage, Bellevue, WA Receptionist/Administrative Assistant September 1993 – March 1994

Handled multi-line phone, problem-solved, quoted rates, prepared loan packages, sorted mail, faxed, filed, data

entry.

Shell/Winners Circle Resorts Int’l, Carlsbad, CA Appointment Scheduler June 1992 – August 1993

First Class Marketing, Carlsbad, CA Receptionist/Customer Service/Order Processing Nov. 1989 – June 1992

Answered busy phone, A/R, daily bank deposit, mail pickup, provided customer service, order entry.

EDUCATION, VOLUNTEER, AND SPECIAL TRAINING

University of Washington, Tacoma.

BA in Interdisciplinary Arts & Sciences. Emphasis: Ethnic, Gender, and Labor Studies. June 2000.

School Volunteer, Port Orchard, WA. Volunteered in general and special education, early childhood, and

elementary classrooms within the South Kitsap School District, Port Orchard, WA. Oct. 2009 to June 2010.

Multiple Business Administration/Office Technology courses

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