Administrative Assistant Customer Service

Ana Maria Vargas

408-***-**** CELL

*********@*********.***

OBJECTIVE Seeking an Administrative Assistant Position in which my skills

and background can be utilized for mutual benefit.

SUMMARY OF QUALIFICATIONS

. 10+ years of experience strong office skills.

. Software Applications: MS Office (Word, Excel, Powerpoint, Outlook),

Visio, Quick Books, Yardi

. Soft Skills: Customer Service, working knowledge of office practices

and administrative procedures, proposals and contracts

PROFESSIONAL EXPERIENCE

Santa Clara University- Campus Books Store

Receptionist-Administrative Assistant

3/2011-Present

Responsible for answering the telephones, assistant students with book

orders, process book orders, filing

Woodland Park Apartments - Contract with- Renoir Staffing

Receptionist-Administrative Assistant

9/2010 - 2/2011

Responsible for answering the telephones, directing callers and scheduling

appointment and input work orders

Collecting and processing rent.

Draeger Construction, Inc. 6/2008 -

7/2009

Administrative Assistant

Provided administrative support to construction operations management team

that resulted in improved communication scheduled appointments, and handled

phone calls from homeowners and property management companies. Prepared

contracts, proposals, bid documents, change orders, waivers, permits, and

bid submittals as required. Performed general office duties including

filing, answering phones, and taking messages. Employee of the month 8-2010

Aerotek Staffing

Contract with-Quest Diagnostics, San Jose, CA

1/2008 - 5/2008

Mail Clerk

Responsible for receiving, sorting, and distributing incoming mail and

packages and prepared items for mailing according to company standards.

Sorted mail according to destination and type, such as returned letters,

adjustments, bills, orders, and payments. Provided front desk reception

coverage as required.

United Auto Credit, San Jose, CA

12/2006 - 8/2007

Customer Service Representative

Processed all incoming loan applications and payments in an accurate and

efficient manner. Handled customer requests and answered questions

regarding loan applications. Operated various office machines including

computer, calculator, related peripheral equipment, FAX machine, etc.

Bridge Bank, San Jose, CA 5/2005

- 12/2006

Administrative Assistant

Screened incoming calls and directed them to the proper department,

interacted with clients, and scheduled meetings as requested. Performed

various administrative duties including filing, correspondence, data entry,

and expense reports.

Bank of Santa Clara, Santa Clara, CA

2/1996 - 4/2005

Dealer Loan Processor

Provided assistance to internal and external customers regarding loan

documentation and processing. Matched incoming contract documents to

approved applications and entered data into system. Interacted

professionally with dealers, customers and other vendors to obtain missing

or invalid information and documentation. Obtained employment and insurance

verifications. Answered department telephone calls and routed them

accordingly.

EDUCATION

High School Graduate

LANGUAGES

Fluent in English, Portuguese and Spanish

*References provided upon request.[pic][pic][pic][pic][pic][pic]

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