Customer Service Medical

** *. ******** **** • Aurora, Ohio *****

Phone 216-***-**** • E mail *************@*****.***

Brenna Mannion

Profile

Proficient in all aspects of the scope of practice as a Licensed Practical

Nurse including patient advocacy and safety, time management,

prioritizing, medication administration, IV therapy, sterile technique,

assessments, charting and documentation. I enjoy working in a fast paced,

challenging environment and am skilled in computer use.

License and Certification

2010 – Current State of Ohio Board of Nursing Columbus, Ohio

Licensed Practical Nurse

2009 – Current American Heart Association Ravenna, Ohio

Certification BLS CPR

Clinical Experience

Summer 2010 Montefiore Cleveland, Ohio

Leadership, delegation

Summer 2010 Huron Hospital Cleveland, Ohio

Obstetrics, labor and delivery.

Summer 2010 Metro Health Hospital Cleveland, Ohio

Pediatrics

Spring 2010 Louis Stokes VAMC Cleveland, Ohio

Medical Surgical and IV certification training

Fall 2009 University Hospital Cleveland, Ohio

Medical Surgical

Education

2009 2010 Cuyahoga Community College Cleveland, Ohio

Certificate of Proficiency in Practical Nursing

Critical thinking

Direct patient care

Nursing process and diagnosis

Head to toe assessments

Therapeutic, non pharmacological interventions

Intravenous therapy and medication administration

Patient and family education

Nutrition

Documentation and charting

Work experience

2011 Current Hope Medical Services Cleveland, Ohio

Licensed Practical Nurse

Consistently met daily goals of reading tests as Lab Processor.

Part of a team that set record high number of accurately read tests.

Required to communicate with medical professionals about patient’s

respiratory status and compile reports for physicians and DME’s

showing de saturation events.

Accurately enter demographic information into FreeMed and NPF

computer systems.

Knowledge of Medicare compliance, qualifications and diagnosis

codes.

2008 – 2009 Bahama Breeze Orange Village, Ohio

Customer Service

Successfully upheld standards of service and customer satisfaction by

accommodating and anticipating guests needs, being personable,

approachable and showing attention to detail.

Required to prioritize, use time management skills, team work and

delegation as shift leader in a fast paced, high volume environment.

Responsible for cash drawer and verifying sales.

2001 2008 Fat Fish Blue Cleveland, Ohio

Customer Service

Given responsibility of supervising as shift leader, delegating tasks as

needed and verifying task completion, training new employees,

counting inventory and balancing cash drawer.

Completed multiple tasks requiring time management and team work.

Consistently received guest compliments, contributing to return guests

requesting my service.

Volunteer experience

2004 – 2006 St. Herman’s Shelter Cleveland, Ohio

Personally established the donation and delivery

Of food from Fat Fish Blue

References available upon request

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