Customer Service Human Resources

April Welshon

**** ******* **. ***. * Murphysboro, IL 62966

Email: *****.*******@*****.***

Phone: 630-***-****

Career Objective

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

Experience

Southern Illinois Healthcare - Human Resources Specialist

July 2, 2007-Current

405 W. Jackson Carbondale, IL 62901 618-***-****

Supervisor: Melissa Tiberend

Skills Include:

-Data Entry (w-2, new hires, direct deposits, changes, etc).

-New hire on boarding, recruitment, orientation.

-Customer Service and serving as a resource to all staff.

-Education to staff. Facilitate various classes such as: Goalpost training,

new hire orientation, peer interview training, and other classes as

assigned.

-Track and maintain all paperwork and requirements for 1200 employees, plus

500+ students.

-Knowledge of Insurance, Worker's Comp, OSHA, FMLA,401k, etc.

-Sort, certify, and maintain hospital mail room

-Enter License/certifications.

-Demonstrates working knowledge of HR policies and procedures.

-Process transfers and promotions.

-Produce various videos for events.

-File all documents and maintain personnel files.

-Facilitate problem solving with managers.

PetSmart- Groomer/Cashier/Inventory

February 14,2001-May 1,2007

159 N Weber Bolingbrook, IL 60490 630-***-****

Supervisor: Mike Gerad

Skills Include:

-Customer Service. Making appointments, answering multi-phone lines.

-Stocking store/ inventory

-Cashier duties

-Groomer duties

Education

Southern Illinois University 8/1/2003-5/15/2007

Carbondale, IL 62901

-Radio/Television Bachelor; Psychology Minor

Romeoville High School 8/1/1999-5/1/2003

Romeoville, IL 60446

High school diploma

Computer Skills

-Word

-Excel

-PowerPoint

-Lotus Notes

-Lawson

-Publisher

-Pinacle

-Nero

-75-80 WPM

Achievements

-Nominated for SEA of the Year

-Multiple star awards for above and beyond customer service.

References:

Melissa Tiberend - Human Resources Manager - Southern Illinois Healthcare

618-***-**** Ext.65621 (W); 618-***-**** (H)

Jason Ramm - Systems Administrator - Whole Foods Market, Inc.

512-***-**** (W); 708-***-**** (H)

Comments: I am relocating to Austin, TX in July, 2011. Please feel free to

contact me if you would like additional information or have any questions.

Thank you for your consideration.

Contact this candidate