Sales Customer Service

DAVID E. SHEPPARD

**** ***** **** ******, **** C, Phoenix, AZ 85018

Mobile: 704-***-**** • ***********@*****.***

Account Manager

Talented sales leader with a record of success across various industries, including hospitality, automotive, and

education. Adeptly transform negative situations into opportunities to develop relationships and create win-win

solutions. Highly customer focused, balancing fulfilling wants with exceeding sales quotas and maintaining

company objectives.

Account Management • Inside / Outside Sales • Customer Service

Sales Leadership • Presentations • Team Supervision & Training

Relationship Development • Expansion • Consultative Sales

Professional Experience

LE CORDON BLEU, Scottsdale, AZ 2010–Present

World-renowned network of educational institutions dedicated to providing the highest level of culinary and

hospitality instruction.

Online Admissions Representative

Manage student relationships from initial contact through enrollment, creating supportive relationship to improve

retention efforts during process and after students matriculate. Collaborate with financial aid and academics to

develop full admissions strategy for outreach. Train new staff members on computer system, managing data and

creating daily action plan for student relationship management. Run student orientations and counsel students in

person and via phone.

Key Accomplishment

• Exceeded quota for all of first three sessions more than 30% by completing 250 daily calls versus average

of 50.

ALLEN SCHOOL, Phoenix, AZ 2010

One of the nation’s oldest and most respected medical billing and coding schools.

Online Admissions Advisor

Guided students through application and admissions process via creation of interactive PowerPoint presentation

and scripting that held students accountable, using their responses to overcome objections. Collaborated with

instructors to incorporate curriculum components into presentations.

Key Accomplishment

• Integral to enrollment increase from average 52 per month to 90 and 111 for two months, breaking

previous school records.

DEVRY UNIVERSITY, Phoenix, AZ 2007–2010

Offers bachelor, master, and associate degree programs within colleges at more than 90 locations.

Online Admissions Advisor

Developed initial and ongoing rapport with prospective students through exemplary customer service skills.

Consistently met or exceeded sales goals. Trained new employees as department expanded from 39 to 109.

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DAVID E. SHEPPARD • 704-***-**** • ***********@*****.*** • Page Two

DEVRY UNIVERSITY (continued)

Key Accomplishment

• Recognized with Integrity Award for providing the highest standard in communications with students, as

well as multiple positive kudos from students.

PERFORMANCE FRICTION CORPORATION, Clover, SC 2006–2007

Manufactures brake calipers, rotors, and pads for a variety of braking applications.

National Accounts Manager

Maintained 120 accounts across worldwide territory with team of 12, conducting all internal training. Targeted

fleet and consumer accounts, as well as racing teams. Created tradeshow materials and staffed booths to meet

prospective customers.

Key Accomplishment

• Grew West Coast territory 30% through outbound sales and business development efforts targeted at

municipalities and large accounts.

TEAM CHARLOTTE MOTORSPORTS, Charlotte, NC 2004–2006

Premier dealership of Yamaha, Kawasaki, Suzuki, and Honda motorcycles; ATV; scooter; and watercraft.

Sales Team Leader / Finance Manager

Managed $500,000 of inventory across two neighboring dealerships with team of eight, conducting all training for

new associates. Hosted sales events and attended trade shows.

Key Accomplishments

• Grew sales from 70 units a month to 150 units a month in eight months through targeted promotions and

effectively closing more sales.

• Expanded territory into new states and regions following placement of advertisements.

RANDY MARION PONTIAC, BUICK & GMC, Huntersville, NC 2003–2004

Auto dealer with information on new cars and trucks, used car inventory, services, and credit application.

Sales Representative

Managed accounts from inception to completion, sharing features and benefits of vehicles and walking through

financing process. Received certification as GMC salesperson.

Key Accomplishment

• Recognized as sales leader of the month for two consecutive months for closing the most sales among

team of 15.

ROADHOUSE GRILL, Rochester, NY 1996–2003

National chain restaurant with two locations in the Rochester area.

Corporate Trainer

Quickly promoted from host to server then to corporate trainer. Supervised and trained 20 wait staff and hosts.

Opened two new restaurants in Charlotte and Buffalo.

Additional Experience

Operations Manager, PRECISIONS MATERIAL INC., Rochester, NY

Education

B.S.O.M., Organizational Management, ROBERTS WESLEYAN UNIVERSITY, Rochester, NY

A.A.S., Business, MONROE COMMUNITY COLLEGE, Rochester, NY

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