Customer Service Manager
Resume:
MARIE SOPHYSE MAXI
Miami Shores, Fl 33161
***********@*******.***
Personal Statement
Experienced in Administrative duties, Scheduling meetings, hearings, handling travel arrangements, purchasing, work schedules, Office event planning. Computer skills include Microsoft word, excel, excellent communication skills. Accustomed to extended work hours. Ability to work as a very active part of a solid team.
Key skills
Intermediate Event Planner Speak/write French/English/creole
Invoicing Office Management
Intermediate Accounting Customer Service
Education
1985-1987 Associate Degree – Accounting
1991 Executive Secretary Certificate
July 2010 – Present Administrative Studies (University of Phoenix)
Work Experience
Civil Aviation, Port-au-Prince, Haiti
June 1991- February 1992 Accounting Director Assistant
1. Account Receivable/Payable
2. Bi-monthly Payroll Execution
3. Office Correspondence
June 1992- February 1995 Executive Secretary/General Services
1. Successfully managed the inter-office correspondence
2. Accounts payables
3. Prepared the work schedule for the maintenance crew
4. Planned all office Events (Conference, meetings, parties, seasonal decoration…)
5. Conducted periodic inventory and purchased office furniture, supplies. All repairs (Office supplies, vehicles, building…)
6. Customer service Representative
February 1995– June 2001 Aeronautical Department Director Assistant
1. Assisted the department Director in the daily administrative operations
2. Managed the air traffic controllers operating schedule
3. Scheduled and communicated new air traffic control training session to all parties
4. Scheduled inter-office meetings through accomplishment
5. Handled travel arrangement and keep the parties informed while out of the office via e-mail/phone/e-fax
6. Assisted administratively everyone in the Department (Communication Service, New Service, Air traffic Control, Instruction service, International aeronautical news service)
2002-2003 Law Offices of Ralph S. Francois Administrative Assistant
1. Managed all office communication
2. Filed documents and follow up on a regular basis
3. Scheduled appointments/hearing to avoid cancellation and/or issues with the court
4. Ensured that the attorney was informed of all pertinent and urgent information.
5. Managed Clients/Court/Office relations
6. Maintained Correspondence
1. Customer Service representative
2005-October 2008 Hebron Technical Institute Student Account Manager
1. Updated Students files as needed
2. Prepared Accounts Receivable/Payable reports
3. Managed supplies inventory
4. Performed all related tasks
1. Office/Client relation manager
January 2009 – March 2011 Speedo Transfer Office Manager
1. Managed supplies inventory
2. Prepared Account payable/receivable reports
3. Coordinated all Client/Office relation
April 2007 – March 2009 Smack LLC Accounts Manager
1. Managed Client Accounts
2. Executed Monthly Financial Statements
1. Customer service Representative
January 2007 – Present Tikki Beach Charter Prep Cook
1. Prepare the kitchen, make sure it clean all the time
2. Set up the reception cocktail/buffet tables
3. Coordinate with the chef (assist and prepare meals/hors d’oeuvres)
References: Upon Request
Contact this candidate