Customer Service Manager

Location:

Posted:

June 20, 2011

Christine Jankowski

Wellington, Fl 33414

Email ************@*******.***

Objective

To obtain a job with a growing company with room for advancement

Work History

2008 to present Operations Coordinator

:LifeSafety Management (Fire Alarm/Sprinkler company), Greenacres, FL

Job duties include: dispatch, parts pulling and keeping of inventory,

customer service, scheduling of all service calls and assigning of techs,

coordination of new installations including permits, inspection reports,

filing, quotes for repairs, correspondence to local AHJ's. I started her

as accounts payable and collections before advancing to operations

coordinator. Software used is Microsoft word, excel, quick books pro and

custom software for tracking service calls.

2001 to 2008

UPS, Riviera Beach, FL

Job duties included: Dispatch, emergency air package delivery, supervision

of drivers, handling of escalated customer concerns which could not be

handled by the 800# and reports for the center manager. Used UPS custom

software for dispatching.

1990 to 2000

PR-1-MA Builders, Toms River, NJ

Job duties included: contracts, subcontracts, accounts payable/receivable,

customer extras, customer service, all correspondence for the president and

CEO. I can read blueprints and do takeoffs. Computer programs used were

excel, word and custom budget tracking software for builders.

Education

Toms River High School, Ocean County NJ

University of Miami BS

Notary Public

References

Rose Arsenault, Commisioner Region 345 AYSO, 561-***-****

Jennifer Hill, Payroll manager Pine Belt Chevrolet 732-***-****

Phil Deluca, hub manager UPS, 561-***-****