Manager Customer Service
Resume:
Tiffany L. Harvey
Washington, D.C. 20020
********@*****.***
Currently Has An Active
Security Clearance
Public Trust Clearance
Objective: to find a position in an office setting that requires me to use my clerical and organizational
skills.
Summary Of Qualifications: Provide administrative support to the office and/or Manager. Duties include
general clerical, receptionist and data entry. Project a professional company image through in-person and
interaction.
Work Experience
Department Of Defense
NAF Contracting Administrative Assistant
June 8, 2010-Present
-Ability to develop work products and deliver results with minimal direction-Ability to multi-task and
work in a fast paced environment.
-Work Independently but also support and be part of a team
-Provides front desk coverage as needed
-Assist the Director of HR with HR related functions within the OEF-A department. Assist the OEF-A
Program Manager and other staff in administrative related areas.
-Serve as the OFE-A Supply Manager, to collect, organize and filter supply requests within the
department.
-Maintain and manage accurate and up-to-date supply logs and hand receipts, accountability of
equipment, and supplies at all times.
-Perform other duties as needed
-Have a positive attitude.
-Excellent writing, analytical, and problem-solving skills; attention to detail
District Of Columbia Government
Customer Service Representatives
October 2009-February 19, 2010
-Maintain knowledge of company’s products and services.
-Ability to maintain professional and courteous in face of customer adversity
-Good interpersonal skills
-Good phone and communication skill
-Ability to use computer systems to fulfill job obligations
Department Of State
General Clerk2, File Clerks
6/26/2003-8/31/2007
-Prepares work to be accomplished by gathering and sorting department documents and information.
-Determines priority, format, and other requirements by reviewing instructions or references.
-Verifies information by comparing information to original source; recalculating totals.
-Completes documents by entering/typing data from source materials or recordings.
-Revises documents by proofreading and rechecking requirements.
-Reproduces documents by operating a copy machine.
-Maintains historical records by filing documents.
-Secures information by completing data base backups.
-Maintains supplies inventory by checking stock to determine inventory level; anticipating needed
supplies; -placing and expediting orders for supplies; verifying receipt of supplies.
-Maintains work flow by sorting and delivering information.
-Provides information by answering questions and requests.
-Contributes to team effort by accomplishing related results as needed.
Knowledge, Skills and Abilities
-Demonstrate proficiency in all records center duties; i.e. retrieval of files, tracking and processing files
in/out of the records management.
-Excellent organizational skills.
-Good oral and written communications skill.
-Heavy manual labor required on a regular basis.
-Basic computer skills.
-Ability to meet deadlines.
-Professional attire is required.
-Must be flexible to work overtime.
-Ability to work in a fast paced environment.
-Ability to handle sensitive and/or confidential material.
Crew Chief, Cooks, Fast Food
1/1999-3/2003 Wendy’s Restaurant Washington, DC
-Schedule employees to meet labor budgets
-Managed food inventory and kitchen operations
-Bar management and portion control
-Financial analysis and forecasting
Education History
Completion Date Issuing Institution Qualification Course Of Study
6/2000 H.D. Woodson Senior High School Diploma 2000 General Studies
Skills/Qualifications: Data Entry Skills, Word Processing, Thoroughness, Supply Management,
Organization, Typing, Attention to Detail, Decision Making, Informing Others, Internal communications,
Results Driven. Administrative Writing Skills, Reporting Skills, Scheduling, Microsoft Office
Confidentiality, Travel Logistics, Verbal Communication, Quickbooks, Peoplesoft, Microsoft Outlook,
Microsoft Excel, Microsoft Word, Powerpoint,
References:
Ms. Louise Price Administrative Support Specialist Supervisor 703-***-****
Mr. Ronald Heuer Director of NAF Contracting Division 703-***-****
Mr. Harold Sanderson Program Analyst 703-***-****
Contact this candidate