Customer Service Manager
Resume:
Malinda Williamson
Orlando FL ***07
***********@*****.***
Objective
To join a forward thinking team where I may utilize my years of office
skills and customer service experience to achieve personal and corporate
goals.
Skills
- Strong analytical and organizational skills.
- Excellent interpersonal skills, phone manner, and problem resolution.
- Operating knowledge of all office machines and equipment.
- Experience in Website editing, Microsoft Excel, Word, PowerPoint,
QuickBooks, ACT, Salesforce, Vecktor, Adobe Professional, and
Constantcontact software.
Experience
2010- Sales Associate, Estee Lauder- Dillard's, Orlando, FL
- Achieving sales goals, building client relationships, providing beauty
expertise and customer service.
2008-2010 Client Services- Entrust Administration Services,
Inc, Lake Mary, FL
- Processing of Secured Notes, recorded documents, client invoices and
correspondence, customer service by email and phone
- Data Entry for QuickBooks and Accutrust accounting software
- Printing, assembling and packing promotional materials for meetings,
seminar and networking events. Updating content for two websites,
editing and distributing of company newsletters
- Assisting General Manager and Company Director
2005-2008 Administrative Assistant - C&D Thin Pavers, Winter
Park, FL
- Acting manager when required, daily operations, employee training
- Contributed to Branch sales increasing 63% in 2006
- Provided customer service by phone and as showroom consultant
- Assisting Branch Manager
2001-2004 Office Administrator - Progressive Communications, Lake
Mary, FL
- Responsible for ordering and maintaining all office equipment and
supplies.
- Accounts payable and receivable, purchase orders, payroll, corporate
reports, and data entry
1998-2001 Cast Member - Walt Disney World, Lake Buena Vista, FL
- Maintained several responsibilities with the Food and Beverage
Division, including host, server, bartender, employee trainer and
product development team member
Education
Valencia Community College, Orlando, FL
A.A., Business Administration, 2001
Member of Darden Toastmasters
Harland Financial Solutions eAcademy certified
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