Real Estate Customer Service

JONATHAN D. GRIMMETT

Risk Management ~ Research & Compliance ~ Account Management

**** *********** ***** **; Smyrna, GA 30080 770-***-**** ************@*****.***

PROFESSIONAL PROFILE: Highly organized, self-directed professional with who excels in fast-paced

environments with critical deadlines. Consistently recognized for ability to build rapport, communicate with

focus, and provide superior customer support, while engaging in research and strategic planning to drive results.

Core Strengths and Areas of Expertise Include:

Risk Management Project Coordination Training & Mentoring

Research & Compliance Proactive Problem Solving Achieving Established Goals

Technical Writing Critical Thinking Eager to Expand Skills

Superior Client Care Encouraging Teamwork Adapting to Change

PROFESSIONAL EXPERIENCE:

FERGUSON MCMANAMY ATTORNEYS AT LAW Atlanta, Georgia

Senior Paralegal/ Closer 2004 to 2010

Provided detail research, support, organization and preparation for Residential and Commercial real

estate closings. Maintained contact with all parties involved in each closing, anticipating all details

and assuring the closings are timely and error-free. Managed attorney escrow accounts. Prepared

transaction details for standard closings, as well as foreclosures. Ensured all transactions were in

compliance with local, state and federal regulations. Key assignments and contributions include:

Hired to assist Principal at McManamy Law Firm (2004); merged in 2005 to create Ferguson

McManamy Attorneys At Law:

Law firm grew to include 10 attorneys, 15 support staff in 10 offices throughout Atlanta

Supported one of the two principal attorneys.

Maintained overall responsibility for day-to-day closings at the Dunwoody Office, supporting all

activity on 80 - 100 monthly closings at real estate market peak.

Trained attorneys and paralegals new to closing residential real estate transactions.

Prepared disbursement checks; balanced and maintained escrow account ($3-6 million), tracking

all transactions and assuring accountability for activity based on individual client transactions;

resolved issues.

Researched and resolved issues prior to closing, engaging all parties as necessary.

As Senior Paralegal, provided assistance, problem resolution and support to Attorneys,

Paralegals and support staff throughout firm, regarding specific issues, software usage and daily

operations – during time when firm was closing 400-500 transactions per month.

Participated in development of operations manual used in all offices.

Acted as primary liaison between attorney and Senior Lending Officers at major lending

facilities, including Fairway Independent Mortgage, Liberty Mortgage and SunTrust Mortgage.

Built relationships with major foreclosure lenders and facilitated the firm’s niche in the

foreclosure market.

Reviewed and developed sales contracts with foreclosure lenders, real estate agents and

buyers/sellers to assist getting properties to close.

Jonathan D. Grimmett A Résumé of Qualifications page two

PROFESSIONAL EXPERIENCE:

RAHALL & ASSOCIATES Atlanta, Georgia

Paralegal 1998 to 2001/2002 to 2004

As one of 3 Paralegals, assigned specific residential real estate closing transactions with responsibility

for pre-closing, closing details, and closings disbursements. Worked well under constant pressure,

kept real estate agents and mortgage brokers happy, cleared problems with closing files.

Participated in assigned share of 100 monthly closings in this fast-paced environment.

Provided high level of customer service, interfacing with buyers, sellers and attorneys to ensure

accurate and timely transactions.

BELLSOUTH Atlanta, Georgia

Paralegal (Contractor) 2001 to 2002

Assisted Bellsouth with its efforts to enter the national long distance market. Regularly read filings,

memos and briefs from other CLECS (local long distance carriers); identified and reported problems

to a management group responsible for successfully petitioning the FCC for approval to enter the

national long distance market.

Attended and participated in internal meetings with senior management to develop and map out

strategies for responses to public filings.

Wrote portions of response filings to be submitted Federal Agencies.

VOLUNTEER WORK:

THE HOPEQUEST MINISTRY GROUP, INC. Woodstock, Georgia

Mentor 2010 to present

Provide on-site assistance to clients and staff in a live-in addiction rehabilitation facility. Lead

weekly meetings to assess and resolve problems in client living environs. Interact, listen to and

advise clients with addictions to promote their recovery journey process 2-3 times per week.

Generate reports, based on client behaviors, for counseling staff that assist in client’s recovery

program.

EDUCATION/CERTIFICATION:

BACHELOR OF ARTS – ENGLISH (1997)

University of Georgia; Athens, GA

PARALEGAL CERTIFICATE (1997)

The Center for Paralegal Training; Atlanta, GA

References Available Upon Request.

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