Administrative Assistant Customer Service

Anne Wagner

**** ***** ******

Ave.

Las Vegas, NV

89131

Ph: 702-***-****

*********@***.***

Operations Assistant

*/**** - */**** ********, Inc., Las Vegas, NV

Assist Human Resource Department with creating new hire

paperwork, processes, new hires and terminations, along

with maintaining employee HR and Benefits files

Assist with creating and implementing policies and

procedures

Assist the Finance Department as needed

Responsible for all building facilities issues

Assist all other departments with their clerical duties as

needed

Customer Service Administrator

11/2007 - 8/2009 Shift4 Corporation, Las Vegas, NV

Entered customer data into main data system

Completed customer account setup and verification paperwork

Prepared documentation for review by department Vice

President

Assisted installations department as needed, time

permitting

Maintained database list of top 100 customers

Executive Assistant/Legal Coordinator

7/2006 - 11/2007 Harrah's Entertainment, Inc., Las Vegas,

NV

Prepared and filed multi-state lobbyist expenditure reports

and registrations

Assisted in the entry of attestation compliance forms

Provided licensing administrative support to licensing

department

Prepared correspondence and processed all mail

Managed case files and file tracking spreadsheet

Processed check requests and invoices for approval

Managed all incoming political check requests for approval

and maintained reporting spreadsheet

Maintained calendar and handled scheduling and travel

arrangements

Provided reception and phone support as needed

Processed all slot order requests

Prepared red-line and final copies of vendor agreements

Organized and maintained vendor filing and tracking system

Executive/Legal Assistant

8/2003 - 5/2006 Marina Larson & Associates, LLC, Dillon, CO

Assisted attorneys in the preparation and filing of Patent,

Trademark, and Copyright applications

Handled correspondence with clients and U.S. Patent &

Trademark office

Acted as Insurance liaison for employees and providers

Maintained owner's calendar and work progress tracking

system

Answered phones and processed mail

Office Coordinator/Administrative Assistant

2/2001 - 2/2003 Harper & Associates, Farmington Hills, MI

Managed front office, including office supply inventory,

daily bank deposits, and employment hiring process

Maintained filing system and databases in Access, Excel,

and Microsoft Word

Provided administrative support to recruiters

Processed all mail

Anne Wagner Administrative Assistant/Receptionist

5329 Welch Valley 7/1999 - 1/2001 Willis, Southfield, MI

Ave. Provided administrative support to small group insurance

Las Vegas, NV department

89131 Prepared spreadsheet comparisons of insurance plans for

Ph: 702-***-**** current and prospective clients

Performed data entry functions for the Property and

*********@***.*** Casualty department

Page 2 Assumed receptionist and operator duties on a multi-line

phone system

Processed all mail including FEDEX and UPS shipping

Patient Accounts Representative

6/1998 - 7/1999 Wichita Clinic, Wichita KS

Reconciled patient accounts and responded to patient

account inquiries

Assisted patient account representatives as needed

Participated in new account system testing and

Insurance Clerk/Administrative Assistant

6/1993 - 6/1998 Willis Corroon, Wichita, KS

Prepared insurance quotes for sales department small groups

division

Assisted new clients with completion of enrollment forms

and maintained client database

Prepared yearly reports for major accounts and annual

meetings

Facilitated initiation of new insurance plans

Maintained files and prepared correspondence

Education

Currently attending University of Phoenix (online)

Masters Degree

Expected completion - 2013

Bachelors Degree

Business Administration

University of Phoenix

Associates Degree

Business Administration

University of Phoenix

2007

References

References provided upon request.

Contact this candidate