Customer Service Management

C RYSTAL WALLACE

**** ****** ******

District Heights, Maryland 20747

Day : 301-***-**** or Evening: 202-***-****

Email : ***********@*****.***

OBJECT IVE

To obtain a challenging position where my current work experience and education major will

support my future career goals

EDUCAT ION

P rince George’s Community College

Largo, Maryland- Current

Major: Nursing

GPA 3.32

Suitland H igh School

Forestville, Maryland – Graduated May 2007

GPA 3.80

EXPER IENCE

Capitol Document Solutions – Administrative Receptionist: A ugust 2009- Current

• Greet and direct customers to correct destination

• Ensure office supplies are stocked

• Assist in coordinating/supporting all significant organizational activities hosted by

management

• Provide administrative support in the areas of scheduling, receiving and responding to

i ncoming inquires as appropriate, coordinating calendars, meeting and event planning

• Prepare monthly meeting minutes

• Create Microsoft Excel spreadsheets for general ledger account activities, t imesheets and

i nventory tracking

• Run errands and offering support to those working in other positions throughout the

company

• Input data in the computer using the computer keyboard, accepting deliveries, and often

sorting and distributing mail

• Proofreading documents

• Organize and maintain document files and records and correspondence in a routine and

confidential nature

B ank of America – Teller: February 2008 to February 2009

• Received and process bank t ransactions accurately and in a t imely manner

• Followed all bank procedures when performing t ransactions via teller machine and/or

any other required equipment

• Verified and balance assigned cash drawer daily with cash variances

• Assisted in reconciling errors and/or discrepancies that may arise

• Maintained adequate cash and/or cash drawer limits as required by Bank policy

• Issued cashiers checks, money orders and bank checks

• Redeemed savings bonds and prepare and accept t reasury tax payments

• Processed incoming mail t ransactions and collect customer deposits for service

connection

Bank of America – Teller (con’t)

• Handled and process utility payments and bills presented for payment

• Received and answered telephone calls as needed

• Recommended additional bank products and services to specific customers while

establishing professional customer relationships

CVS – Cashier: December 2007 – February 2008

• Served in multiple customer service capacities to include but not limited to greeting

customers, ordering merchandise, replenishing stock on the shelves, responding to

customer inquiries, assisting customers with the location of merchandise and pricing

• Processed merchandise returns and exchanges and verified and balance assigned cash

d rawer daily with cash variances

A ndrews Air Force Base Exchange - Cashier: November 2006 – May 2007

• Greeted customers entering establishment

• Maintained clean and orderly checkout area

• Received payment by cash, check, credit cards, vouchers, or automatic debits, issue

receipts, refunds, credits, or change due to customers

• Established or identified prices of goods, services and tabulate bills using computer, or

calculator

• Resolved customer complaints and responded to inquiries regarding base procedures and

policies

• Processed merchandise returns and exchanges, compile and maintain reports and

records

• Verified and balance assigned cash drawer daily with cash variances

P rince George’s County Cor rectional Center – Clerk: J une 2006 – August 2006

• Typed and proofread documents

• Answered telephone, relayed messages and responded to inquiries

• Organized and maintained document files and records and correspondence in a routine

and confidential nature

• Performed other administrative duties requested by management

JOB RE LATED TRA I N I NG

Digital Gateway Training

JOB RE LATED SKILLS

Strong leadership abilities

Strong organizational skills, multi-tasking

Excellent knowledge of Microsoft Word 2007, Microsoft Excel, and Microsoft PowerPoint

Invoice & Purchasing essentials

Accounting Administration

Using the Accounts Receivable Console

Cashbook Basics

In-depth knowledge of computers, computer software applications and duplicating techniques

Verbal and writ ten communication skills

Customer service orientation

Basic medical terminology

Contact this candidate