Marie Summers
770-***-**** (c) Duluth, Georgia 30096
*********@*******.***
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PROFILE
R E G I O N A L M A N A G E R
Results-oriented Sales and Operations Leader with a 15 year track record of
success in innovative business development strategies. Skilled negotiator,
highly effective communicator, with the ability toclearly define and
communicate company initiatives to large audiences. Able to meet and exceed
sales/business development expectations through team guidance and
individual efforts. Experience in turning around under-performing regions
and directing start-up branches. Proficient with challenging, complex
initiatives and objectives. Portfolio of Achievements includes Leading
Teams to Multimillion-Dollar Revenue Gains and Top Rankings, Generating
Double-Digit Production Increases, and Earning Awards such as Regional
Manager of the Year
HIGHLIGHTS OF QUALIFICATIONS
Solutions Selling Regional/Territory Multi State Management
Strategies Management
Key Contract Product Branding & Strategic Planning &
Negotiations Positioning Execution
Consultative Sales Customer Loyalty & P&L and Budget
Approach Retention Management
SELECTED PROFESSIONAL ACCOMPLISHMENTS
Led the development of a new Southeast Region for the 2nd largest wholesale
and correspondent company in the country. Recruited and trained sales
team. Created and implemented internal controls with a metric system to
measure progress. IMPACT: Generated $840M the first year in wholesale
production and $936M the second year. Recognized as "Top 5" Region in the
company.
Collaborated in the organization of the company's first Inside Sales Team.
Created new markets and penetrated remote, rural areas. IMPACT: Increased
sales by 30% after 90 days. Enhanced brand and name recognition by 80% in
new markets.
Launched new company into the Southeast markets. Recruited,hired and
trained full sales staff for both the wholesale and correspondent
divisions. Led business development of new region. Established company
branding and developed client base. Achieved profitability in the first
year.
Implemented cross training system for all associates. Created a quarterly
challenge requiring all associates to develop a working knowledge of areas
not related to their duties. Assigned point values to
the training and incentives to encourage competitive cross training.
Facilitated teamwork and team building. Allowed departments to be flexible
and utilize cross trained associates.
Led the reorganization to create a value-added sales group. Assessed needs
and visited every market to work individually with sales staff. Discussed
and analyzed business intelligence and created a business plan from the
data. IMPACT: Achieved the #1 region in 3 months with $12M in sales.
Created a new processing system to cure the backlog of applications.
Collaborated with Senior Managers and devised priority positioning for
existing and new customers. IMPACT: Completed backlog of 700 applications
in a timely manner and in compliance going forward. Diminished further
court actions.
Marie Summers
4950 Glenwhite Drive
770-***-**** (c) Duluth, Georgia 30096
*********@*******.***
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OBJECTIVE
To transition more than 15 years of professional experience in regional
sales and operations management into a new position as a Regional Sales
Manager or Operations Manager
PROFESSIONAL EXPERIENCE
SSI, INC. Atlanta, GA
2010-present
Director-Client Services,Mortgage Fraud Division
. Responsible for both new business development and maintaining and growing
existing client base
. Negotiated Key contracts with large clients
. Develop strategies to drive revenue and widen potential customer base
. Responsible for developing GSE relationships and establishing and
creating SOW's and reviewing and analyzing RFP's
. Increased unit production by 242% within the first 8 months
IDEAL MORTGAGE BANKERS Atlanta, GA
2007 - 2008
Regional Manager
. Managed multi-state region (South Carolina, Georgia, and Tennessee),
oversaw team of 25 sales executives.
. Established objectives for this new start-up division within an
established company, including sales production goals and budgets.
Recruited, hired, trained, and mentored team members.
. Introduced start-up national FHA company to the Southeast that expanded
business opportunities.
ACCREDITED HOME LENDERS Atlanta, GA
2007
Regional Manager
. Oversaw sales and compliance functions within multi-state region
(Tennessee, South Carolina, North Carolina, Mississippi, Louisiana).
. Supervised staff of 20 outside sales executives and internal processing
team of 17. Engaged in regular travel in order to launch company
initiatives and new products into markets.
. Set strategies to ensure fulfillment of regional/divisional directives.
Met with client for one-on-one or large group presentations.
. Closed $12 million within 3rd month of tenure, surpassing the other 3
divisions within the first 90 days
NEW CENTURY BANCORP Atlanta, GA
2004 - 2007
Regional Manager / Regional Sales Manager
. Directed entire Southeast sales team of 40-50 as Regional Sales Manager;
earned subsequent promotion to lead sales/operations teams (65-75 total
employees).
. Managed 4-state territory and held full decision-making authority to
introduce policy exceptions with regards to rates and guidelines.
. Responsibilities included Budget and P&L management and assurance of
policy compliance
. Recognized as the Regional Sales Manager of the Year in 2006 (among 34
eligible RSMs), earning trip to Hawaii for efforts; led region to
consistent recognition as a "Top 5" office on the East Coast.
. Managed and mentored team member who subsequently received the "Account
Executive of the Year" award in 2007 (among 1,100 active AEs).
. Increased production by 10% or greater every year as Regional Sales
Manager, with average of $78 million in monthly sales; took start-up
region with 12 account executives and built it to 40-45 over 3 year-
period.
Marie Summers
4950 Glenwhite Drive
770-***-**** (c) Duluth, Georgia 30096
*********@*******.***
Washington Mutual Bank Atlanta, GA
2003-2004 Regional Operations
Manager
. Supervised, trained and coached internal team of 25 associates
. Center assigned the loan fulfillment for 178 offices in New York and New
Jersey
. Analyzed trends and implemented strategies for staff development
. Oversaw Daily operations and production and responsible for P&L's,
budgeting and forecasting.
Option One Mortgage Atlanta,
GA 2002-2003
AVP/Regional Manager
. Coached team of 20 associates, including outside staff of Account
Executives in a multi state region.
. Oversaw all operational activities,including research and analysis of
market trends
. Responsible for implementing internal controls for company policies,
procedures and compliance
. Hired and facilitated training for new associates; cross-trained existing
team
.
NCS Consumer Services Atlanta,
GA 1995-2002
VP of Wholesale Lending
. Built distinguished record of achievement and advancement over 7-year
period. Accomplishments included
- Earned company award for "Outstanding Loan Volume" and "Team
Leadership" (VP).
- Participated in 2 mergers as part of the senior management team (VP).
- Received the company's highest award, "The Vision," in 1997 (AVP).
- Led region to #1 ranking in 22 out of 24 months with 3 regions
represented (AVP).
- Established company standards for production per account executives
(AVP).
- Earned award for Account Executive of the Year in 1996 (AE).
- Set a company record of over 300 loans closed in 1 year (AE).
- Ranked #1 in closed loan volume for 1996 (AE).