Manager Customer Service

***** **** **. *****, ** *****

Phone 402-***-**** . E-mail *********@*******.***

Stephen Henn

Objective

To obtain a position within the firm that allows me

to utilize my knowledge, experience and abilities in

order to put that firm in a more successful

position.

Education

2003-2007 University of Nebraska - Lincoln Lincoln,

Nebraska

Graduated from the College of Agricultural Sciences

and Natural Resources

Bachelors of Science Degree in Agribusiness

Attended school full time while working full time at

the Home Depot

2002-2003 Kansas State University

Manhattan, Kansas Attended the College of

Engineering with Mechanical Engineering Major

Work experience

The Home Depot

Operations Assistant Store Manager

October 2010-Current

Manage the store's entire Statement of Profit & Loss

Oversee 50+ associates within operational positions

In charge of Freight/Receiving Operations

Oversee all Front End Operations including Cashiers

and Service Desk

Manage Customer Service throughout the entire store

Review Markdowns weekly to ensure the store is

within the proper percent-to-sales ratio

Ensure building service and maintenance is properly

managed

Watch over store's workload management processes and

store updates

In charge of Inventory and eight weeks of Inventory

Preparation

Work with other managers to control payroll

Interview for store position openings

Handle escalated Customer Care issues

Work with Return to Vendor clerk to ensure that

defective merchandise is properly accounted for

Follow up that all daily and weekly Safety and

Hazardous Material checklists are completed in

timely manners

District Services Manager

Nov. 2008-Jan. 2009

Assistant Store Manager December 2007-November 2008

and May 2009-Ocober 2010

Department Supervisor

2006-2007

Sales Specialist

2005-2006

Head Cashier and Cashier

2004-2005

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