Reeshemah McClinton El
Kissimmee, FL 34741
Objective:
To obtain a position that offers an environment for further growth and
utilizing my current skills, knowledge, and experience to the fullest
potential.
Experience:
Sales Assistant / Front Office Supervisor May 2010 - Present
Hilton Bonnet Creek -
. Preparing proposal for Sales Manager's site visit, with space function
layout diagrams.
. Blocking space in Delphi system for Tentative and Definite groups as
well as creating bookings.
. Taking all Sales Inquiry call and getting as much information before
designated it over to the appreciated Sales Manager.
. Create and distribute hotel information packets which include hotel
brochures, meeting planning information and other non-confidential
information.
. Handling all expense reports for Sales Managers, Fed ex shipping,
ordering office supplies, with other secretaries duties.
. Oversee and supervise all duties performed by all Front Office
employees.
. Coach, counsel and discipline employees when necessary, using proper
documentation and proper techniques. Also ensuring that all Front
Office employees complete their essential duties before departure.
. Accountable for maintaining and monitoring that all employees follow
proper cash handling procedures.
. Ensure accuracy of groups, rooming list, billing, amenities, arrivals,
etc.
Administrative Assistant May 2005 to May 2010
Hilton Chicago - Corporate Hilton
. Create convention group resumes, contracts, BEO's, introduction
letters, thank you letters and process credit applications and
convention reports in a timely manner.
. Provide prompt and courteous telephone coverage for multi-phone
lines and communicate customer feedback to appropriate manager or
staff member.
. Assist with reservations and special events projects. Distribute
check requests all other pertinent information to the management team.
. Create and distribute hotel information packets which include hotel
brochures, meeting planning information and other non-confidential
information.
. Provide additional administrative support and perform additional
administrative tasks as needed.
Cluster Sales Administrate Assistant September, 2004 to May,
2005
Midway Hotel Center at Chicago Midway Airport - White Lodging Services
. Supported the sales and catering team of eight sales managers
servicing a cluster property of seven hotels with a total of 1057
rooms.
. Cross sold five different hotel brands: Holiday Inn Select, Holiday
Inn Express & Suites, Hampton Inn, Hilton Garden Inn, Sleep Inn,
Courtyard and Fairfield Inn by Marriott.
. Assisted the hotel management teams with maintaining each property's
reservation database and assisted with production of corporate
tracking reports.
Group Sales Coordinator March, 2001 to September,
2004
Hilton Garden Inn, Downtown Chicago North - White Lodging Services
. Providing administrative support to the Revenue Manager and the sales
team in working closely with the Convention Housing Bureaus to
effectively manage group inventories during peak and slow periods.
. Managing the available room list and supervised the billing process
for reservations department.
. Assist the Revenue Manager with creating weekly, yearly forecasts
report, and providing excellent customer service support to corporate
clients to ensure that their experience with the property was an
enjoyable one.
Reservation Shift Leader June 1997 to March, 2001
Marriott Worldwide Reservations - Corporate Marriott
. Training and developing associates into top Reservation Agents using a
traditional "Lead by Example" approach.
. Successfully trained and mentored new Reservations Agents.
. Consistently exceeded guest expectations, and provided top quality
customer service at first contact with the guest.
Education:
Delphi Training Class April 2006
I was trained and certified inputting Contracts and Banquet Event Order
(BEO) our processing system.
Daley College - Continuing Education January 2006 to April 2006
Excel, Word, Microsoft Outlook
Software:
Microsoft Outlook, Excel, Word, Delphi 9.4, Meeting Matrix, OnQ Front
office, OnQ R & I, ONQ Insider, RMS, Horizon, Office Depot, Opera, MARSHA,
PMS
Reference upon Request