Post Job Free
Sign in

Sales Customer Service

Location:
Kissimmee, FL, 34741
Posted:
June 20, 2011

Contact this candidate

Resume:

Reeshemah McClinton El

**** *** ********* ***. # ***

Kissimmee, FL 34741

773-***-****

Objective:

To obtain a position that offers an environment for further growth and

utilizing my current skills, knowledge, and experience to the fullest

potential.

Experience:

Sales Assistant / Front Office Supervisor May 2010 - Present

Hilton Bonnet Creek -

. Preparing proposal for Sales Manager's site visit, with space function

layout diagrams.

. Blocking space in Delphi system for Tentative and Definite groups as

well as creating bookings.

. Taking all Sales Inquiry call and getting as much information before

designated it over to the appreciated Sales Manager.

. Create and distribute hotel information packets which include hotel

brochures, meeting planning information and other non-confidential

information.

. Handling all expense reports for Sales Managers, Fed ex shipping,

ordering office supplies, with other secretaries duties.

. Oversee and supervise all duties performed by all Front Office

employees.

. Coach, counsel and discipline employees when necessary, using proper

documentation and proper techniques. Also ensuring that all Front

Office employees complete their essential duties before departure.

. Accountable for maintaining and monitoring that all employees follow

proper cash handling procedures.

. Ensure accuracy of groups, rooming list, billing, amenities, arrivals,

etc.

Administrative Assistant May 2005 to May 2010

Hilton Chicago - Corporate Hilton

. Create convention group resumes, contracts, BEO's, introduction

letters, thank you letters and process credit applications and

convention reports in a timely manner.

. Provide prompt and courteous telephone coverage for multi-phone

lines and communicate customer feedback to appropriate manager or

staff member.

. Assist with reservations and special events projects. Distribute

check requests all other pertinent information to the management team.

. Create and distribute hotel information packets which include hotel

brochures, meeting planning information and other non-confidential

information.

. Provide additional administrative support and perform additional

administrative tasks as needed.

Cluster Sales Administrate Assistant September, 2004 to May,

2005

Midway Hotel Center at Chicago Midway Airport - White Lodging Services

. Supported the sales and catering team of eight sales managers

servicing a cluster property of seven hotels with a total of 1057

rooms.

. Cross sold five different hotel brands: Holiday Inn Select, Holiday

Inn Express & Suites, Hampton Inn, Hilton Garden Inn, Sleep Inn,

Courtyard and Fairfield Inn by Marriott.

. Assisted the hotel management teams with maintaining each property's

reservation database and assisted with production of corporate

tracking reports.

Group Sales Coordinator March, 2001 to September,

2004

Hilton Garden Inn, Downtown Chicago North - White Lodging Services

. Providing administrative support to the Revenue Manager and the sales

team in working closely with the Convention Housing Bureaus to

effectively manage group inventories during peak and slow periods.

. Managing the available room list and supervised the billing process

for reservations department.

. Assist the Revenue Manager with creating weekly, yearly forecasts

report, and providing excellent customer service support to corporate

clients to ensure that their experience with the property was an

enjoyable one.

Reservation Shift Leader June 1997 to March, 2001

Marriott Worldwide Reservations - Corporate Marriott

. Training and developing associates into top Reservation Agents using a

traditional "Lead by Example" approach.

. Successfully trained and mentored new Reservations Agents.

. Consistently exceeded guest expectations, and provided top quality

customer service at first contact with the guest.

Education:

Delphi Training Class April 2006

I was trained and certified inputting Contracts and Banquet Event Order

(BEO) our processing system.

Daley College - Continuing Education January 2006 to April 2006

Excel, Word, Microsoft Outlook

Software:

Microsoft Outlook, Excel, Word, Delphi 9.4, Meeting Matrix, OnQ Front

office, OnQ R & I, ONQ Insider, RMS, Horizon, Office Depot, Opera, MARSHA,

PMS

Reference upon Request



Contact this candidate