Customer Service Training

Leslie Ann Welter

**** ***** *** ******** ***** Oak Lane2168 North Oak Lane State CollegeState CollegeState College, PaPaPa

168************ Phone: 814-***-**** E Mail: dobiew2@comcast.netdobiew2@*******.**********@*******.***

Objective

I am a driven, focused, eager to learn employee. I wish to acquire a position that will allow me to use my attributes to increase

productivity of the company. Beginning my own retail business has awakened in me the excitement of hard work and the success that

can follow.

Driven and hard worker

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Committed

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Fast Learner

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Personable and Outgoing

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Sincere

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Focused

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Customer Service oriented

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Owner State College Pennsylvania

Mar 2007 to present

Leslees Bits and Pieces

This business is operated on a part time basis

March 2007 July 2007 operated an Ebay business, which was cut back, and the focus became creating a small online retail store that

focuses not only on an excellent product but exemplary

customer service as well.

In July 2007, designed yahoo store website http://www.lesleesbitsandpieces.com. Responsibilities include researching current

inventory for relevancy and success to current market demand, identifying new business opportunities, and developing marketing

strategies. Involved in entire process from sale to shipping. Developed customer base and maintained customer service throughout

entire process

Created presence in social book marketing sites

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Worked with customer from beginning of sale to end

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Created copy for each product

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Priced and maintained status of current inventory

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Worked as a dropshipper for 3 manufacturers

Color Page Planner State College Pennsylvania

Jostens Printing and Publishing

Marked up yearbook pages to get ready for printing. Pictures were sized to current percent to prepare for publication. Page was marked

up and pages checked for errors from school.

Also participated in training program. Created training materials and did the actual training

Left company after birth of child.

Consistent top producer of pages released

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Consistently produced minimum of errors on work released

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Flexibility allowed company for use in different jobs when needed

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Trainer of new employees

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Created training manual and held training sessions

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Provided support and troubleshooter for new employees

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Education

Pennsylvania State University University Park, Pennsylvania

Bachelor of Science with distinction

Awarded BS in Individual and Family studies

Emphasis Family Studies

College of Human Development

Bachelor of Science with distinction

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3.49 GPA

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Brief internship working in preschool preparing lesson plans, as well as interning in a nursing home working with the residents in

recreational therapy

Volunteer Work: Volunteered In Public School helping elementary school teachers

References Available On Request

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