Customer Service Administrative Assistant

JANET E. LUBICH

***** ******* *** . ************, ** 44149

440-***-**** . *********@*****.***

ADMINISTRATIVE ASSISTANT AND CUSTOMER SERVICE PROFESSIONAL

Administrative Assistant with proven experience in manufacturing.

Recognized for ability to multi-task in fast paced environments. Reliable,

organized, and quick learner with strong customer service skills.

Competencies include:

Data Entry Accounts Payable

MS Word and Excel Report Generation

Glovia Lean Manufacturing

Time Sheets SolidWorks DWGeditor

Phone Skills Customer Service

PROFESSIONAL EXPERIENCE

HY-LEVEL INDUSTRIES, (Swagelok) Strongsville, OH 1998 to 2009

Manufacturer of engineered, high quality precision fluid systems with 20+

manufacturing and assembly locations, 4 global distribution centers, and

130 independent distributor offices worldwide.

Engineering Administrative Assistant, Receptionist and Accounts Payable

Assistant

. Answered multi-line phone system and met and greeted visitors.

. Entered scrap data into Excel.

. Conducted data entry of invoices into Glovia inventory control system.

. Generated weekly accounts payable reports and timesheets.

. Processed weekly accounts payable invoices and packing slips.

. Entered employee purchases for payroll data.

. Opened and distributed mail to office staff, engineers and supervisors in

the plant.

. Maintained daily logs for time off and time spent at other facilities and

locations for 13 engineers.

. Generated time study reports and pie charts sorted by day, week and month

showing productivity, quality and performance to assist in increasing

sales and overall performance of engineers.

. Created and distributed binders to machine operators which included

pertinent drawings, layouts and deviations as needed prior to job setup.

CENTRAL RESERVE LIFE, Strongsville, OH 1990 to 1998

Provider of group medical benefits for individuals, families and

businesses.

Underwriter/Verifier

. Worked hand-in-hand with agents in the field.

. Assisted in the establishment of a department that verified health

insurance applicants.

. Worked to expedite the underwriting process to enable company to be more

competitive.

. Trained new employees to become verifiers.

. Contacted applicants via phone and obtained medical information to

successfully complete applications

. Generated approval and denial letters upon completion of the underwriting

process.

ELECTROLUX, Cleveland, OH 1996 to 1998

Manufacturer and seller of vacuums, bags, filters and belts, pioneered the

development of the canister vacuum.

Part Time Sales Representative

. Followed up on leads and set up sales appointments.

. Conducted home demonstrations of various carpet cleaning models.

A-ONE LAWN CARE, North Royalton, OH 1995 to 1996

Lawn care company.

Part Time Telemarketing

. Contacted local residents by telephone to sell them various lawn care

services.

DISTRIBUTION DATA, Strongsville, OH 1989 to

1990

Accounting, auditing and bookkeeping service company.

Corporate Secretary

. Answered phones, filed and processed company banking on a daily basis.

. Entered financial data into Lotus spreadsheets.

EDUCATION & TRAINING

Diploma, Strongsville Senior High School, Strongsville, OH

Coursework, Baldwin-Wallace College, Berea, OH

Medical Terminology I & II

Security Essentials for Front Desk Professional

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