Customer Service Sales
Resume:
LISA PIKE
Coppell, TX 75019
*********@*******.***
OBJECTIVE
Customer service and administrative responsibilities with a progressive
organization providing for utilization of skills and abilities which
include supervision, customer relationship management, account management;
office management, order management, scheduling and production management.
SUMMARY OF QUALIFICATIONS/ACCOMPLISHMENTS
Over 20 years of customer account management including sales presentations,
order management, billing, revenue and inventory management, customer
training, quotation and proposal generation.
Over five years of supervisory experience.
Exceptional time management and critical thinking skills with strong multi-
tasking ability.
Outstanding communication and interpersonal skills. Ability to handle
customer issues effectively
. Experience handling key customer accounts at request of business owners
and customers.
Routinely assigned the largest and most important customer accounts.
Experience working with engineering foundation blueprints and
specifications.
. Experience with Windows based software, Microsoft Office, Corel Suites,
Lotus Notes, Outlook, AOS systems, AS400, MAS500, Access; J.D. Edwards;
SQL; Internet, Quicken, Quickbooks, and other, specialty software.
Skilled in general office management including phones, banking, record
keeping, payroll, billing, customer service, dispatching, scheduling,
filing, general office machines and computers.
Ability to open and service new customer accounts.
Dispatch & scheduling experience using two way radio, Mapsco, maps,
internet, and software.
Vast knowledge of DFW and surrounding areas.
EXPERIENCE
Fidelity National Information Services (FIS), Carrollton, TX:
Aug. 2009 - Jan. 2011
Job: Account Manager
Responsibilities: Respond to client inquiries regarding file processing,
order tracking, product changes/additions and projects. Complete defined
systematic processes and procedures using specialized pc based software
(e.g., eligibility data file processing and tracking, production status,
client special requests and projects). Resolve problems identified by the
client (e.g., production output errors, card and carrier design changes,
client logo revisions, etc). Generate and manage project plans, product
changes and additions, special projects. Provide customer service for
designated clients including change requests and proofs, production
inquiries and complaints, special requests, etc. Follow up on an ongoing
basis to ensure that all day to day requirements are met. Validate client
eligibility data is processed successfully and scheduled for production.
Trouble-shoot as needed to analyze and correct issues with processing of
client data files. Maintain written documentation for each client
including, file processing schedules, production requirements, SLA reports,
etc. as well as contact names, email addresses & phone numbers.
Monitor client specific inventory to ensure sufficient inventory levels are
maintained. Coordinate inventory orders with client, production control and
vendors. Assist with implementation of client systems. Manage day-to-day
client change requests. Other duties as requested or required.
Marfield, Inc., Carrollton, TX: Aug. 2006 - July 2009
Job: Senior Customer Service Representative
Responsibilities: All aspects of customer service, with minimal
supervision for largest accounts of corporate stationery printing company.
Accounts included Pepsico and all affiliates, ExxonMobil, 7-Eleven, Shell,
Waste Management, among many others. Handled all Marfield's accounts for
two, extended, durations during periods of turnover. Received, and handled
to effective resolution, all customer inquiries and complaints; set up new
users on online stationery store websites; assisted customers in using
websites, Marfield's and their own; coordinated between production and
customer to ensure all workable assets in place to accurately complete
order; ensured all order requests were within contract brand guidelines;
follow up on all rush orders to ensure timely shipment; issue credits;
establish reprints; correct mis-shipments usingUPS online tools; any, and
all, other duties as requested or required, to maintain teamwork within the
company, and service the customer to the best of my ability.
Duplium Corporation, Carrollton, TX: Feb. 2005 - June 2006
Job: Customer Service Representative
Responsibilities: Ensure that all sales orders, work orders and changes are
processed in an accurate, timely manner with outstanding customer service
in a very high maintenance, deadline driven industry. Gather and verify all
necessary assets, and legal documentation, for workable order from
assigned, top producing, sales rep and large house account (Lexis Nexis);
handle customer inquiries, via phone and upwards of 300+ emails daily, of
new orders, pricing, changes to existing orders and delivery schedule
status; heavy use of MAS500 software system; generate quotes when sales rep
unreachable; generate purchasing requests for customer print orders; verify
all pricing submitted by sales rep for accuracy; enter customer dissats on
company quality portal and follow through for resolution on customer
behalf; follow extremely detailed and in depth ISO procedures; many other
duties as requested or required to meet and exceed customer, and company,
expectations.
Apollo Paper, Grapevine, TX: Mar 2003 - Feb 2005
Job: Inside Sales Representative & Account Manager
Responsibilities: Assigned all service aspects for company's largest, most
demanding, account (Doskocil Mfg) as well as all accounts of their top
producing sales representative. Daily responsibilities included, but were
not limited to: abundant inbound call center calls; innumerable email
communications; order processing; order entry; quotes; billing; credits;
return authorizations; daily interactions with purchasing department and
vendors to insure timely delivery of non-stock products to customers;
coordination of delivery schedule between customer and warehouse/dispatch;
maintaining accurate inventory count; insuring accurate delivery
bundle/skid count per customers' specifications; preparing accurate
delivery paperwork per customers' specifications; coordination of product
and dock delivery location per customers' specifications; accurately
maintain record, and follow through, on all future deliveries per customer;
many other duties as requested or required.
Osborne Engineering, Lewisville, TX: Jan 2000 - Mar 2003
Job: Office Manager
Responsibilities: Working unsupervised to schedule daily field
appointments for independent structural engineer; maintain account records,
files and database; receive, post, collect and deposit all monies;
invoicing; initiate engineering reports; figure and generate quotes per
engineering specifications; manage all customer relations; answer all
incoming calls; coordinate travel arrangements; order office supplies; all
other office, communication, customer relation, and accounts procedures.
Pioneer Post -Tension Services of Texas, Dallas, TX: Apr 1997 - Dec 1999
Job: Office/Production Manager - (Promotion Following Company Buy Out)
Responsibilities: Supervise and direct activities of 30 people involved
with customer service (order management/invoicing); production scheduling;
production and service crews. Select and evaluate employees, manage
overtime budget, and oversee daily activities of staff. Resolve customer
problems, follow up on job sites to insure quality and cost effectiveness.
Review blueprints, bills of materials and quotations for accuracy.
Personally handle key customer accounts.
Post -Tension Services of Texas, Dallas, TX: Oct 1995 - Apr 1997 (Company
bought)
Job: Receptionist/Customer Service/Sales Secretary
Responsibilities: Prepare quotations from engineering specifications and
blue prints, process and schedule customer orders, coordinate and schedule
crew assignments, prepare and forward all customer follow up letters and
sales documentation and maintain customer files for a foundation post
tension supplier. Handle administrative office duties as necessary and
maintain computerized records.
Electronic Data Carriers, Carrollton, TX: Sep 1990 - Dec 1993
Job: Account Manager
Responsibilities: Account manager for the largest house account (Kodak).
Handle all facets of customer service for Kodak and all assigned accounts.
Maintain daily activities log on all assigned accounts. Maintain account
inventory status. Schedule and dispatch crews in support of customer
sales. Prepare all bills of lading utilizing specialized on line computer
programs. Maintain accurate account revenue postings from bills of lading.
EDUCATION
North Central Texas College
Texas A & M University
Lewisville High School
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