Human Resource Manager

David Stanford, phr

**** ******* ***** **** . *********, TN 37912

Home: 865-***-**** . Cell: 865-***-****

Email: *************@*****.***

Senior-Level Human Resources Manager & Generalist

Background includes successful 17+ year record of senior-level human

resources experience, achievements, contributions and career growth in the

government contracting, automotive, national level retail, and restaurant

industries. Success has included: (1) directing the start-up for the human

resources department for Morristown Dealer Group; (2) achieving $44,000 in

annual benefits and payroll savings with Morristown Dealer Group; (3)

creating the first management and staff training program with NetGain

Corporation; and (4) assisting in rewriting the human resource manual and

associate handbook for 1000 employees at National Book Warehouse.

Additional strengths include:

. Staff Recruitment, Screening and Development .

HR Policies, Processes and

Procedures

. New Hire Recruiting and Orientation

. Leadership

Coaching and Counseling

. Employee Relations and Staff Retention

. Benefits Administration

and Leave Issues

. HIPAA Compliance

. Project

Planning and Development

. Conflict Resolution

. Unemployment

Claims and Hearings

Professional Experience

April 2009 - December 2010

Knoxville, TN

NETGAIN CORPORATION

(Government contractor that provides security, employee screening, drug

testing,

background investigations, employment physicals, and security clearance

screening)

Human Resources Generalist

Recruited by former manager at National Book Warehouse into a newly created

human resources position to manage all aspects of human resource functions

for multiple facilities in Tennessee and New Mexico.

. Conducted all recruiting, hiring, investigation, performance,

disciplinary actions, terminations, and established standardized

parameters for handling all employment related issues for Knoxville,

Oak Ridge and Albuquerque, New Mexico facilities.

. Improved company-wide compliance with human resource policies by

training and educating managers/supervisors on all human resource

related aspects.

. Minimized liability by representing company in unemployment

hearings and advising managers on legal issues.

. Maintained corporate compliance with government contracting

requirements by performing annual EEO-1 and Vets 100 reporting along

with Affirmative Action planning.

. Managed the Employment Background Investigation process.

. Represented the HR Dept in monthly Strategic Development

meetings with Executive Team.

. Contributed to the business development efforts by assisting in

proposal writing for RFP's.

. Performed all interviews and new hire orientations.

. Wrote, created, reviewed and developed updates to keep the

company policies/procedures current and to ensure company-wide

communication of policies to the employees.

. Created the company's first training materials and programs for

management/staff and created the ethics training.

. Enrolled company in the E-Verify Work Authorization program for

government contractors.

. Developed and led the annual Drug Free Workplace seminars.

July 2007 - April 2009

Morristown,

TN

MORRISTOWN DEALER GROUP

(Multi-state automotive dealership)

Human Resources Manager

Hired as the company's first Human Resource Manager to oversee the

development, implementation and management of the human resource operations

for locations in Tennessee and North Carolina.

. Designed and established the comprehensive human resource operations

for the company with standardized procedures and documentation

including recruiting/hiring, new employment application, employee

handbook, new employee documentation, orientation program,

policies/procedures and company safety committee.

. Contributed to building a high quality sales, management and

administrative team by developing a new hiring process and conducting

hiring, investigation, performance, discipline, terminations and

employee relations issues.

. Reduced the company's liability by creating and implementing

policies for state/federal compliance and representing the company in

unemployment hearings and legal proceedings.

. Researched, negotiated and implemented a new health benefits

programs that saved $24,000 annually with no loss in the quality and

reliability of employee benefits.

. Improved employee morale and retention by increasing 401(k)

participation from 10 to 80 employees.

. Educated managers and supervisors on all human resource related

aspects.

. Assisted in bi-weekly payroll and saved $20,000 by identifying

and resolving payroll discrepancies.

. Supervised and provided leadership direction to an HR

Assistant, IT Analyst and two Guest Service Representatives.

David Stanford, phr

Page 2

November 2002 - June 2007

Knoxville, TN

NATIONAL BOOK WAREHOUSE, INC.

(4th largest book retailer in the United States)

Human Resource Manager

Promoted from Human Resource Generalist into this leadership role to assist

in managing and coordinating human resource functions for 1000 employees in

35 states, including benefits administration, leave issues, policies and

procedures, state/federal labor and payroll law compliance

. Conducted thorough internal investigations into allegations of

workplace misconduct, sexual harassment, wrongful discharge, and

performance related issues and made disciplinary recommendations to

managers to maintain compliance with federal/state labor laws.

. Advised the management team on appropriate disciplinary/discharge

procedures and held responsibility for handling employee discipline as

needed; successfully defended the company in Unemployment Hearings.

. Developed and administered new employee training programs,

performance evaluation program, company-wide attitude survey,

recruitment brochures, and corporate office orientation program.

. Conducted employment interviews, background checks and exit

interviews.

. Assisted in policy development and rewriting of Human

Resource/Payroll manual and Associate Handbook.

. Contributed in improving the leadership ability of the

management team by creating/presenting developmental seminars for

District Managers and Supervisors.

. Assisted in company communication functions including implementation

of qualified HDHP (High Deductible Health Plan) and HSA (Health Savings

Account) offering.

. Supervised Loss Prevention Department.

March 1983 - August 2002

Lebanon,

TN

CRACKER BARREL OLD COUNTRY STORE, INC.

(Restaurant and retailer with 500+ locations)

Training & Development Specialist (1989 - 2002)

Promoted several times into this training and development role with

responsibility for traveling extensively throughout Tennessee, North

Carolina, South Carolina, Georgia, Kentucky and Virginia to implement and

lead training programs.

. Planned, developed, conducted staff and management training programs

and conducted training program evaluations to identify and determine

areas for improvement.

. Ensured proper administration of Performance Evaluation program

at each location throughout the assigned region.

. Analyzed restaurant and retail operations to enforce compliance

with policies, procedures and standards.

. Assisted in developing a company-wide computer based training

program.

. Improved training effectiveness by writing skill-specific

training manuals for several different job titles.

. Contributed to improvements in employee morale by serving as

the corporate office field representative for resolving employee

grievances.

. Held additional responsibilities for management development, special

seminars as required, summary reports of programs and store standards,

staffing and retention.

Education

Business Management - UNIVERSITY OF TENNESSEE, Knoxville, TN

CONTINUING EDUCATION AND CERTIFICATION

Achieved PHR Certification in December 2003, recertified in 2006 & 2009

License

Tennessee Private Investigator: License #00007092

Professional Affiliations

Member of Society for Human Resource Management and TN Valley Human

Resource Association

Participant in Diversity Champions of Knoxville

Contact this candidate