Customer Service Sales

Melinda Goens-Welch

*** * ******* ******

Bethel, Ohio 45106

Phone: 513-***-****

Email: *********@**********.***

Career Overview

I am friendly, loyal clearly dedicated individual who has an ambition to succeed in any given

environment. Although I have extensive experience in the business industry, I love to learn and

always up to a challenge whatever the situation. I get along well with others, whilst also working

efficiently on my own. I am seeking a position where I can develop and excell while giving my

best to an employer.

Core Strengths

Strong organizational skills

Creative problem solver

Developed listening skills

Fast learner with a wide range of practical skills

Energetic work attitude

Cash management

Excellent communication skills

Responsible for inventory control

Top sales performer

Work Experience

November 1998 to Mcdonalds

December 2010 Cincinnati, Ohio

General Manager

Implemented new processes and systems for improving customer service satisfaction.

Successfully acquired an average of 180 new customers per month at an understaffed customer

service company.

Organized weekly sales reports for the sales department to track product success.

Earned management trust by serving as key holder, responsibly opening and closing store.

Answered questions regarding store and products, while maintaining knowledge of current sales

and store promotions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing

excellent customer service.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

November 1988 to Keybank

Novermber 1998 Cincinnati, Ohio

Branch Manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end

of shift with 100% accuracy rate.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Eduacational Backround

Bethel-Tate High School

1988 Graduate/Diploma

3.2 GPA

Majored in Mathmatics

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