Manager Customer Service

Jessica L. Huska

**** *. ****** ** *** ** Phone Number: 269-***-****

Kalamazoo, MI 49004 E-mail: *******@*****.***

Education

Bachelor of Science Major: CIS (Computer Information Systems)

Kalamazoo Community College

Western Michigan University Graduation: 2014 - 2015

Associate of Arts Major: Liberal Arts/General Associates

Lansing Community College

Lansing, MI Graduation: Transfer of credits

Competencies: Adobe Photoshop, Painter 8, Toon Boom, Airbrushing, Drawing,

Introduction to web-design, Excel, Word and PowerPoint (MS Systems).

Employment

PNC Bank - Kalamazoo, MI February 2010 - Current

Business Banking Consultant Pay (hourly): 10.50/13.50

Customer Service Rep. (Previous Position)

(Answer multi-line corporate phone (inbound) for business customers

with questions and concerns on account(s).

(Analyze business checking, savings, SBLOC, commercial loans, and CD

accounts efficiently and effectively for a timely resolution w/o

re-occurrence.

(Operate on dual monitor computers for operation of multiple banking

systems - HAL (credit card), Spirit (checking, SBLOC), ACBS tool

(commercial loans), etc. including Lotus Notes, PNC Catch

(phone systems) and Same Time.

(Recognize and recommend or cross-sell other bank services (treasury

management products) to customers to better their cash

flow management.

Aldi Food Inc. - Kalamazoo, MI August 2010 - February

2010

Cashier - Stocker (Training for Assistant Manager) Pay (hourly):

10.50

(Operate POS by scanning merchandise while maintaining efficiency

(timed by items scanned per minute). In-between

time keep the front of store stocked.

(Operate hand driven forklift for stocking and moving pallets of

merchandise/produce (lifting, bending, reaching and

twisting).

Biggby Coffee - Grand Rapids, MI July 2009 - August 2010

Assistant Manager -Shift Supervisor- Barista Pay (hourly): 7.90/8.50

Previously worked in Lansing, MI August 2006 - July

2009

(Primarily responsible for opening store with provided manager store

keys (starting shift 5:30 a.m.) time espresso machine, brew

12 carafes of coffee, stock pastries and ready POS for

drive-thru and inside registers.

(Accurately take drink/food orders while calling out drinks for

preparation.

(Consistently prepare and serve drinks according to recipe contending

to customer specifications (soy, low-fat, light flavor,

etc.)

(Work as a team player with fellow co-workers in a close-knit setting

with encouragement and enthusiasm while providing customer

service.

(As assistant manager responsible for ordering supplies/ingredients

needed to keep store running smoothly and effectively

(SYSCO), keeping track of dollars spent and staying within

budget. Also assuring that food products are never overly

stocked for sake of freshness.

(Calculate and manage store budget with excel spreadsheets and daily

print outs of store receipts, dollars spent, profits and POS

reconciliation. Responsible for cash handling as well as making

sure items are placed into depository bags and locked

securely into vault.

Lansing State Journal - Lansing, MI October 2007 - January

2008

Ad Inserter I (part-time while at coffee shop) Pay (hourly):

8.30

(Work in a shop setting (14 hour shifts on Friday and Saturday

evenings from 10 p.m. to 3 a.m.) for Sunday's paper.

(Operate on paper production line, assigned to 1-2 pallets of ads

(Best Buy, TSC, etc) at a time grabbing and jogging for placement

into machine hoppers for insertion into newspaper.

(Goal was to keep machines running smoothly with no binds making sure

that hoppers didn't run out of ads - otherwise resulting in a

stop of press. Fast- paced with a lot of lifting, bending and

standing.

References: Available upon request.

Contact this candidate