Customer Service High School

Abriana Martinez

**** *. **** *****,

Phoenix, Az 85041 Home: 602-***-**** -

Cell: 623-***-**** : **********@*****.***

Professional Profile

I am a motivated Asset Protection Greeter, excellent at juggling multiple

tasks and working under pressure. I possesses strong leadership and

relationship building skills. My broad industry experience includes Health

Care, Finance, Customer Service, and Security.

Qualifications

? Efficient Multi-task management ? Skilled at legal/non-legal research

? Experience with Billing/Coding and ? Demonstrated ability to interact

file effectively with

preparation for Collections. senior management

? Strong Customer Service Skills ? Proficient in Microsoft Office Suite:

Word,

? Detailed File/records maintenance Excel, Access, PowerPoint, Outlook Express

skills

? Data management ? Proven leadership abilities

? Strong verbal communication skills ? Performs Legal research and case notes

? Issue resolution experience under certain circumstances.

? Proven a Quick learner

? Computer proficient

? Extremely organized

Relevant Experience

Customer Service

. Responsible for providing friendly customer service, despite how

unreceptive a customer might be in order to obtain any unpaid

merchandise whether intentional or unintentional; and to avoid unruly

behavior from irate suspects.

. Skilled in calming and solving aggressive situations in which

customers are infuriated or upset.

. Built strong customer relationships with patients to obtain a deeper

understanding of their financial standpoint in order to productively

resolve past due accounts.

Project Management

. Worked directly with management, associates, and customers to recover

attempted stolen merchandise, or to gather necessary information to

uncover associate theft as well.

Documentation

. Effectively documented necessary information needed to uncover

internal theft while considering all legal aspects.

. Documented apprehended, unpaid merchandise to create weekly reports to

monitor the department's totals.

Protective Services

. Applied safety procedures and policies as outlined in Department

Safety Manual to ensure the safety of fellow associates and customers.

Computer Proficiency

. Used Microsoft Excel to develop apprehension tracking spreadsheets,

and to set up payment schedules for patients in a previous position.

. Used Microsoft Word to create/fill out necessary legal documents.

. Experience in using Microsoft PowerPoint to create presentations

regarding school or work.

Design

. Responsible for creative design for entrance apprehension forms, and

weekly total spreadsheets.

Experience

Asset Protection Associate

December 2010 to Current

Wal-Mart - Phoenix, AZ

. Work directly with management, associates, and customers to assure

suspected associate theft is properly researched and documented to

avoid false accusations and stop associate/customer theft.

. Create and prepare spreadsheets and forms to calculate weekly

apprehension totals.

. Follow Asset Protection guidelines to recover unpaid merchandise from

suspected shoplifters while keeping customers safe and the suspect

calm to avoid an unnecessary altercation.

. Train new Asset Protection Greeters.

Deli Associate

November 2009 to June 2010

Wal-Mart - Phoenix, AZ

. Operated Deli slicers according to safety regulations to fill

customers' orders.

. Cleaned and sanitized all Deli equipment according to safety

guidelines.

. Cooked frozen food to required temperatures to avoid food borne

illnesses.

. Trained new associates to abide by Deli regulations and procedures to

ensure the safety of Deli associates and customers.

. Pulled merchandise from floor to expiration dates.

Pharmacy Technician Trainee

October 2008 to December 2008

CVS - Phoenix, AZ

. Entered patient insurance information into the company computer system

. Filled prescriptions by counting pills and measuring liquids to

dispense the correct medication.

. Assured that customers purchased the correct prescriptions by

verifying their name, address, and phone number.

. Contacted physician offices to request needed referrals for refills.

Teller

February 2006 to May 2006

JP Morgan Chase Bank - Phoenix, AZ

. Performed routine bank transactions such as cashing checks,

depositing/withdrawing money, creating money orders, and answering

clients' account inquiries.

. Provided outstanding customer service.

. Reviewed and provided comments on the adequacy of documents or account

transactions and took necessary steps to cure any deficiencies.

. Balanced out my drawer and the end of each work day ensuring that all

totals were correct.

. Kept the lobby and work area neat and clean.

Billing Department Associate

December 2004 to February 2006

Gastrointestinal Associates - Phoenix, AZ

. Achieved promotion/raise by quickly learning billing/coding

procedures, developing an organized payment scheduling system to

ensure routine reminders were given to clients to ensure payment, and

correctly following all directions given to me.

. Performed routine office procedures such as answering telephones,

using the copy/fax machine to prepare and send documents, using a

typewriter to create patient charts, and updating patient information

by using the company computer system.

. Filed Insurance and patient information

. Prepared Insurance Claims for mailing.

Education

North High School 2005

Phoenix, AZ, U.S.

General Studies

High School diploma

Phoenix Community College 2009

Phoenix, AZ, United States

Pharmacy Course Completion

This was a school/work program held by Phoenix Community College, CVS, and

Col-a-teen. I graduated from this two month course program, while gaining

on hand experience by working as a pharmacy technician trainee at CVS.

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