Customer Service Sales
Resume:
Scott W. Abbott
Fresno, CA. *3711
*****-******@***.***
Franchise Services – Business Consultant
Key Skills
•
•
Franchise sales Sales Building
• Trainer/Director
• Multi-outlet Operations
• Budgeting & Cost Controls
• Lease Negotiations
• Marketing/Advertising
• Profit and Growth Strategies
EXPERIENCES
APRIL 2009 – OCT 2010 CHARLEY’ S GRILLED SUBS/GOSH ENT. COLUMBUS, OH
IRECTOR OF OPERATIONS, REGIONAL MANAGER
D
• Trained and directed 5 Franchise Business Consultants and 191 Franchisees
• Attendance at required meetings, public speaking including power point presentations and annual convention
participation
• Help increase franchise profitability by communicating goals and strategies that will facilitate achievement of targets
MARCH 2008 APRIL 2009 CHARLEY’S GRILLED SUBS/GOSH ENT. COLUMBUS, OH USINESS
B
ONSULTING
C
• Developed an area development program which would enable the Franchisor to expand their franchise opportunities
JAN. 2002 DEC. 2007 ABBOTT PROPERTIES FRESNO, CA
URCHASED PROPERTIES TO FIX AND FLIP
P
• Painting, millwork, sheetrock, cabinet installation, minor electrical and plumbing
AUG. 1988 DEC. 2001 SUBWAY DEVELOPMENT CENTRAL COAST, CA O WNER/DISTRICT
MANAGER/DEVELOPMENT AGENT
Contracted by Doctor’s Associates, Inc. to develop a territory
Franchise sales
Find locations and negotiate leases
Train franchisees and their employees
Training and direction of FBC’s
Assist in store construction, design and equipment orders
Marketing and coordination of local advertising
Open stores and assist franchisees with operations
Enable franchisees to profitably execute their restaurant operations by building sales, establishing goals and
implementing company standards
Regional advertising board member 10+ years.
1985.
1986.
1987.
1985 2001 SUBWAY SANDWICHES (4) STORES SAN JOSE, CA
1988.
WNER/FRANCHISEE; OWNED AND OPERATED STORES
O
1989.
• Customer service, scheduling/accounting/purchasing/admin
• Trainer and Promoter
1977 1985 SAFEWAY STORES, INC. CA/NV
SST. STORE MANAGER
A
• Customer service, scheduling, training and supervision of up to 35 employees
• Left Safeway to open my own business (Subway)
AWARDS
• Franchisee of the Year ( San Francisco Bay Area ) 1985
• Second highest sales gain in company 2000 - 68 stores (Subway)
EDUCATION
1983 - University Of Nevada Reno, NV
Student
General Education
1976 - West Valley College Saratoga, CA
Student
General Education
E Mail: scott ******@***.***
Phone: 559-***-****
3733 W. Wathen Ave
Fresno, CA. 93711
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