Customer Service Quality Control

Christopher Ray Briseno

***** ******* **, **** *

Austin Tx. 78729

Phone: 512-***-****

Objective

Seeking a position as a Fire Alarm Tech where I can utilize my acquired

knowledge and exceptional skills to add value to your organization.

Qualifications

Have obtained Fire Alarm Technician License

Fire devices trim outs

Cable Pulling

Patch panel termination

Fiber Termination

Experienced in Microsoft Word, Excel, Power Point, Access

Exceptional attendance record

Ability to multi-task in deadline oriented environment

Outstanding problem solving and active listening skills

4-10-2010 to 3-20-2011 omega fire systems: ran crews programed panels,

started jobs and finished them, did asbuilts and fire finals

3/14/09 to 3/31/2010 vanguard fire systems. Ran crews for 3 and 4 people .

Ran jobs from ground up. Can trouble shoot if needed. can do remodels and

upgrades if needed. Did asbuilts also

10/2007 - 03/2009 - Fire Alarm Tech

Koetter Fire Protection

Running a crew of 3

Trim 30/30 Panel

Duct Detectors

Pull Stations

All A/V's

FCM, FRM, FMM, FDM, AVPS, FATC's,

Smokes

Trouble shoot ground faults

Dual Sinc Module

Trim out 100/Pannel

Can conduct basic programming of 30/30 and 100 panel

omega fire systems - installed wire,device, ran crew, had tuck, did

asbuilts and programed panels

. 4/2006 - 10/2007 Tech 3

ACS Dataline

Troubleshooting tools in clean room environment

Pulling cable

Trimming fiber and cable in data centers

10/2004 - 4/2006 Lead Tech 3

Cable Com

Worked in multiple Medical facilities

Worked in Com Rooms

Dressing/Terminating cables

4/2002 - 10/2004 Customer Service Rep/Rapid Resolution Team Leader

Sears Telecenter

Telephone Tech Support

Tech support for A/C units, Heaters, Washers, Dryers, Oven Ranges and Heat

Pumps

Over see team of 16

Ensure team reaches goals

Training and coach for quality control

Projects involved in:

Completed University of Texas EECC (Started and finished) as builts)

30/30 panel

Blanton Museum (finished) as builts 30/30 panel

LBJ Data Center (Lead Tech) FM 200 system 100/panel

ABC Pest Control (Lead Tech) 100/panel

Austin Arvada (Lead Tech) 100/panel

Buda Arvada (Lead Tech) 100/panel

Lago Vista Office Building (Lead Tech) 100/panel

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