Customer Service Manager

Resume of:

ANNAKARA HUMPHREY

Telephone: 281-***-****

***** ********* ****** *****, #*** e-mail:

*************@***.***

Cypress, Texas 77429

CAREER OBJECTIVE

Seeking an Office Administrative

Position

January 2011- Present

CUSTOMER SERVICE AGENT, FRONTIER AIRLINES

*Part - Time Customer Service Agent. Heavy Customer Contact dealing with

the traveling public.

May, 2010, to Jan 2011:

RESORT MANAGER, PET PARADISE PET RESORT, HOUSTON, TEXAS

*Heavy customer service.

*Extensive marketing of Pet Paradise and its available services.

*Human resource responsibilities to include:

*payroll and workmen's compensation

*scheduling

*employee evaluations and counseling

*hirings and terminations

*Responsibility for dealing with vendors for supplies.

*Administrative duties: correspondence to vendors and customers, generating

reports to management both statistical and financial

2007 to 2010:

FIELD SERVICE ANALYST, CONTINENTAL AIRLINES, HOUSTON, TEXAS

*Heavy data entry utilizing Fleet Maximus System

*General reports utilizing ACCESS, Pivot Tables and EXCEL.

*Conducted audits of equipment at airports throughout the Continental

system. *Conducted analytical cost analysis for the purchase of new and

rental ground service equipment for Continental, Contract negotiations with

vendors including top companies such as Caterpillar and Toyota Corporation.

*Maintained and revised field services contracts with vendors.

*Member of "Passengers with Disabilities Team" and "Emergency Response

Team".

*Proficient in Continental ticketing data base SHARES and SABRE

1998-2007:

VARIOUS POSITIONS, U. S. AIRWAYS, VARIOUS LOCATIONS

*Gate, Ticketing, Ramp agent, Supervisor, Station Manager

*Executive Services Manager, Ronald Reagan National Airport, Washington,

D.C.

*ticketing for VIP passengers including members of Congress,

Senators,

Past U.S. Presidents, Embassy Delegates and Entertainment

Personalities

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