Customer Service Manager
Resume:
Daniel Dzumek
Mobile Phone: 831-***-****
E-mail: *******@*********.***
OBJECTIVE
Seeking a position in which requires operational and finance expertise, solid people skills,
training and mentorship experience, and a flair for management.
WORK EXPERIENCE
Consumables Team Leader
June 2006 - September 2010
Target Sand City, CA
As a Consumables Team Leader, i oversee the market operations. Insuring we are in stock, clean,
with fresh product, and maintain an appealing department to our guests. Training and
development of all team members in the department. As well as hiring, counseling of team
members, recognition of jobs well done, scheduling, ordering, working closely with vendors.
Working with other Team Leaders to help them meet their goals. Leading, Team Leader
meetings to discuss ways to improve areas and to drive sales.
Assistant Manager
October 2005 - June 2006
Rite Aid Monterey, CA
Total store operations, which include. Opening & closing of the store, administration,
merchandising, employee training, scheduling, hiring, employee counseling, inventory,
Pharmacy, Nursery, shipping, & receiving. Also performed one hour photo, Western Union
money transfers, and delivering superior customer service.
Assistant Manager
July 2005 - October 2005
Radio Shack Monterey, CA
Complete operations of a electronics store. Working with Cellular phones, computers, cameras,
satellite television, & electronic parts. Opening and closing of the store, inventory, scheduling,
hiring, training, and assisting other stores with inventory and staffing.
General Manager
May 2004 - July 2005
Jamba Juice Monterey, CA
Full responsibility in operating a corporate juice bar. Duties include, Store Operations, Hiring,
Scheduling, Ordering, Budgets, Training & Development of Employees and Management Staff.
Payroll and complete Office Administration.
Bartender, Server
November 2003 - May 2004
The Tinnery Restaurant Pacific Grove, CA.
Restaurant/Food Services
Providing the best courteous, fast service to guests in all phases of Bartending and Serving
capacities.
Lead Bartender
June 2003 - November 2003
Planet Gemini Monterey, CA
Fully in charge of opening and closing the bar area in this popular nightclub. Mixing cocktails
for guests and servers quickly to provide the ultimate nightclub experience.
Bartender
August 2000 - June 2003
Pebble Beach Resorts Pebble Beach, CA.
Full Bartender responsibilities. Mixing and serving cocktails to hotel guests, locals, and major
celebrities. Providing world class service while maintaining the resorts four star rating.
Bartender
July 1999 - August 2000
Bernardus Lodge Carmel Valley, CA.
Involved in the construction and setup of this brand new world class resort. Full Bartender
duties, as well as serving in this five star resort and restaurant.
Bar Manager/ Staff Supervisor/ Bartender
October 1996 - December 1999
Doc's Nightclub Monterey, CA
Full responsibility of the bar area, from open to close. Receiving orders, scheduling, and
assisting club owners with their needs as well as tended bar.
Assistant Manager
July 1990 - December 1997
Payless Drug Stores Watsonville, CA.
Total responsibility of the store. Merchandising, administration, supervision, scheduling,
budgets. Taking care of the Pharmacy, nursery, front end operations, training, safety, and
superior customer service.
EDUCATION
1975 -1979
Woodbridge Senior High School
3.1 GPA. Art 1, 2, 3, 4. All Conference Basketball Player of the Year(1979). All American Free
Safety (1979). Varsity Baseball. Perfect Attendance, 1976, 1977, 1978, 1979.
REFERENCES
Mathew Mink
Ratolink Cable Systems
Jennifer Yow
Bartender Pebble Beach Resorts
Reiko Davis
Personal Trainer
Professional Musician Dragonfly X
*****@********.***
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