Manager Human Resources
Resume:
Daniel T. Horrocks
Boise ID 83714
***************@*****.***
HIGHLIGHTS
Proven experience as manager of both processes and people.
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Skilled in all aspects of business operations management including human resources, payroll, staff
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development, accounts receivable, accounts payable and collections.
Proficient skill levels with Microsoft Office, some database systems, and ADP.
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PROFESSIONAL EXPERIENCE
Facility Manager (2009 to 2011)
Grifols/Biomat USA
Kennewick WA
Supervised collection of plasma from 42,900 donors per year. Attracted an average of 36 new
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donors weekly by implementing publicity strategy using media and referral sources.
Increased employee efficiency and improved labor costs 9% by analyzing donor arrival patterns.
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Built employee leadership skills by delegating tasks, expanding employee responsibilities, overseeing
training for enhanced job skills, and developing better management/staff rapport.
Managed human resource needs of 35 employees including a medical director, operations
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managers, medical supervisors, donor processors, phlebotomists, plasma processors, and quality control
associates.
Passed with perfect scores audits by the Food and Drug Administration (FDA), the European
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Medicines Agency (EMA), and the Plasma Protein Therapeutics Association (PPTA). Improved internal
company audit score 27% from one six-month period to the next.
Decreased annual accident rate to 4.7% (equivalent of one incident annually for the entire staff) by
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forming a safety committee comprised of a representative from each department, procuring their feedback,
and implementing reasonable solutions to solve potentially hazardous situations.
Adjunct Professor (2006 to 2009)
Idaho State University
Pocatello ID
Conducted classroom and online theater arts courses. Prepared syllabi, presented prescribed
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materials, led discussions, counseled students, performed evaluations, and submitted grades.
Managed all aspects of summer theater productions at a regional theater. Increased attendance by
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implementing a face-to-face marketing strategy with local lodging managers. Compared nightly ticket and
concession intake, including box office and online purchases.
Produced, directed, and acted in two musicals or plays annually. Authored one book, two one-act
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plays, and several variety shows.
General Manager (2005 to 2006)
Three Bear Lodge
West Yellowstone MT
Improved profits of regional motel/restaurant by analyzing visitor market and determining best
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advertising resources to procure market. Recommended pricing changes based on occupancy rates and
clientele.
Managed all phases of human resources for 20 employees including seasonal staff members visiting
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on work visas from Mexico and Eastern Europe. Balanced staffing needs for all seasons. Delivered
classroom-style performance and motivational training to staff for all properties co-owned by same owners.
Supervised fleet of tour buses and drivers for local tour service. Improved advertising methods to
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attract customers. Expanded fleet size and increased profits by conducting pro-forma analysis.
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Daniel T. Horrocks
Regional Manager (2001 to 2004)
InterDent, Inc.
Southeastern ID
Supervised 15 dental practices in three clinic locations. Provided direct supervision to one orthodontist,
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one periodontist, two pediatric dentists, and eleven general dentists.
Managed all phases of human resource responsibilities for 105 employees including hiring, evaluating,
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promoting, and terminating.
Ensured greatest profit results were achieved through challenging regional economic downturn in market
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by monitoring appropriate scheduling of patients.
Reduced accounts receivable from $2 to $1.5 million by implementing a strategy that included arranging
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preliminary meetings with patients to discuss payment expectations, improving collections at check-out,
speeding-up insurance billing cycles, focusing on better office/patient billing relationships, and dealing
fairly with low income patients.
Administrator (1998 to 2000)
Pocatello Women’s Health Clinic
Pocatello ID
Coordinated interoffice efforts to combine practices of seven OB/GYN physicians, three mid-level
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practitioners, and thirty employees previously working at six separate office locations.
Created formulas for revenue sharing by determining contribution of each provider to overall bottom line as
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well as who carried primary oversight duties of each mid-level practitioner. Trimmed all unnecessary
resource duplication.
Used financial analysis to predict profitability of clinical services including blood collection for laboratory
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tests, ultrasound evaluations, bone densitometry studies, laser hair removal, and massage therapy.
Prepared three physicians for retirement. Recruited one new physician.
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Office Manager (1986 to 1995)
S. A. Horrocks, M.D.P.A.
Pocatello ID
Led a single physician medical office from being weighed down with debt to comfortable profitability by
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computerizing accounts receivable, monitoring scheduling, and billing insurance companies on behalf of
patients.
Streamlined collection efforts such that accounts receivable collection ratios improved from 84% to 97%.
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Recruited a second physician and two mid-level practitioners, formulated provider contracts, and adjusted
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provider schedules to maximize office usage and efficiency.
EDUCATION
Master of Arts in Theatre
Idaho State University
Pocatello ID
Master of Science Coursework in Healthcare Administration
University of Minnesota
St. Paul MN
Bachelor of Science in Finance; Composite Minor in Accounting/Economics
Brigham Young University
Provo UT
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