Sales Customer Service
Resume:
Sarah L. Noble
***********@***.***
SALES/MARKETING MANAGEMENT AND SUPPORT
Dedicated professional with broad experience in sales and marketing
support/management, developing staff, training coordination, and leading
teams. Works effectively and respectfully with people at all levels of an
organization and with diverse populations. Proven skills in personnel and
project management, customer service, sales and marketing support, training
staff, and making strategic decisions. Exceptional problem-solver with the
keen ability to assess needs, access resources, and implement action plans.
Excellent verbal, written, and interpersonal communications skills.
Areas of Expertise:
. Accounting (Funding/Quality Control Review)
. Ad Hoc Reports
. Auditing
. Corporate Escalations
. Creation of Training Guides
. Customer Service
. Claim Processing
. Marketing/Business plan Creation and Development
. Merchandising (Retail)
. Process Development
. Program Management
. Reconciliations of Charge-backs
. Sales Forecasting
. Sales/Marketing Support
. Siebel/SAP Pricing/Order Mgmt.
. SharePoint
. Staffing Coordinator
. Train Sales (Sales Operations)/Marketing Teams
. Training Coordination
Computer Skills: Microsoft Windows, Microsoft Office, Photoshop, Internet
Explorer, SAP, Seibel, Business Objects
PROFESSIONAL EXPERIENCE
Sales Support Representative, Meet Comp Team Lead (Account Management)
MarketSource/Hewlett-Packard, 2005 - 2010
Valuable resource person who works inclusively with managers, sales reps,
financials, and upline management to establish vision and strategy in
delivering product quality and value. Team Meet Comp Lead for 28
Sales/Marketing Resource Representatives. Managed seven retail accounts for
Hewlett-Packard and back-up four major accounts providing multiple tracking
reports for Sales and Marketing.
. Managed Accounting/Reconciliation (payments and report generation)
efficiently processing and reconciling invoices to monthly budget
reports.
. Utilized market knowledge to provide innovative product direction working
cross-functionally to develop product lines, meet deadlines, and achieve
net sales, net margin and department objectives. Conduct category
analysis based on sales history for an accurate business forecast on
multiple product lines.
. Diligently researched charge-back causes before issuing payments.
Successfully processed weekly, monthly, and yearly charge-backs and
reconciliations for seven retail vendors.
. Designed a new meet comp process that is now implemented by the entire
SRC double checking pricing and designating staggered expiration dates to
prevent products from falling out. New process helped drive revenue with
financial accountability and accuracy on product shipment.
. Facilitated multiple meetings on streamlining the entire meet comp
process; trained new-hires and existing employees on all new and improved
processes. Provided mentoring and motivation for all new hires, co-
workers, and management.
. Implemented process control review before payments are made to the
customer with defined auditing structures and verification of payment
history. Prevented double payment of claims by more accurate account
management.
Transport Specialist/Scheduler - Mountain Retreat Secured Transport,
Gresham, OR 2001 - 2002
Performed all general office and administrative duties in the sale of
transports to family members, hospital staff, counselors, and mental health
facilities to securely transport patients to mental health facilities
throughout the Pacific Northwest. Coordinated scheduling and staffing of
each transport on a daily basis
. Developed and maintained account strategies with all hospitals and mental
health facilities.
. Effectively communicated all presales processes to families, hospital
staff, counselors, and law enforcement.
. Managed transitions for all new and old accounts.
. Maintained key relationships with hospital staff while increasing the
sales of transports.
Administrative Assistant and Security, Pinkerton/Burns, Portland, OR
2000 - 2004
Provider of specialized security services for U.S. Government agencies and
their contractor companies with leadership and administrative support to
the Intel campus in Hillsboro.
. Developed and coordinated training for other Security professionals and
administrative support.
. Delivered high quality customer service.
. Provided outstanding administrative support to the
Security/Marketing/Sales departments.
EDUCATION
Master of Business Administration - Marketing Marylhurst University,
Marylhurst, OR, 2008
Bachelor of Science, Business and Management Marylhurst University,
Marylhurst, OR, 2005
Certificate of Conflict Resolution and Mediation Marylhurst University,
Marylhurst, OR 2009
Maintained 3.54 GPA throughout academic career with the following relative
sales and marketing coursework:
Business Strategies
Marketing Research
New Product Development
The Global Marketplace
International Marketing
Marketing Management
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