Human Resources Customer Service

Barbara F. Stepien

*** ******** **** ********, ** 13031 .315-***-**** or 315-***-****

.***********@*****.***

Summary

Human Resources manager with over 25 years experience in all aspects of

Human Resources. Worked to strategically support the organization with a

day-to-day hands on approach to Human Resources.

Major Accomplishments

Human Resources

. Responsible for all aspects of Human Resources. Served as the back-up

payroll and benefits administrator; trained others in employment and

employee relations; conducted training sessions in supervision; developed

a basic compensation program to support the culture of the organization;

wrote, administered and interpreted company HR policies; and, managed the

disability, unemployment, ergonomics and Workers' Compensation claims

programs.

. Recruited at all levels. Included employment for large, global

organizations as well as small, locally based companies.

. Implemented and upgraded HR/Payroll systems on an as-needed basis.

. Developed and trained HR staff and line managers in the fundamentals of

Human Resources. Incorporated culture of merged organization into

employee training and HR policies.

. Implemented a job posting system allowing employees to assist with the

management of their own careers.

Management

. Responsible for managing Human Resources, Facilities, Corporate Services,

and Customer Service for a medium-sized life insurance company.

. Relocated an office. Worked with real estate executives to sell a

building, locate and negotiate a lease on a new facility, and physically

move to a new office with 4 hours of downtime.

. Selected and implemented a filing system for converting 5 million hard

copy pages of policy owner files to an electronic system. Provided

immediate access to files by multiple users and served as a system for

disaster recovery.

. Assisted senior management team with the implementation of a succession

plan and development of a process to identify the strengths and training

needs of individuals within the organization.

. Managed an old building. Identified vendors and negotiated contracts for

HVAC, plumbing, electrical, pest control, snow removal, landscaping, etc.

. Serve(d) on not-for-profit boards and committees to support company and

personally give back to the community. Has included Child Care Solutions

(formerly Onondaga County Child Care Council), Home Aides of Central New

York, Consumer Credit Counseling Services and Projects with Industry.

Barbara F. Stepien

Page 2

Compensation/Benefits

. Oversaw the administration of four defined benefit pension plans and

three 401(k) plans. Ultimately froze the pension plans and "merged" the

401(k) plans into a single plan.

. Completed welfare benefit reviews, assessed the needs, negotiated

contracts and implemented changes in all benefits on an as-needed basis

to support the changing needs of employees and the organization.

Automated the annual benefits enrollment process.

. Worked with outside compensation firms to benchmark positions and review

total compensation for executives, exempt and non-exempt employees.

Experience

Home Aides of Central New York, Syracuse, NY 2010 -

Present

Alzheimer's Association, Syracuse, NY

Samaritan Center, Syracuse, NY

Volunteer

Columbian Mutual Life Insurance Company, Binghamton, NY 1991 - 2009

Vice President - Human Resources

Farmers & Traders Life Insurance Company, Syracuse, NY

(merged with Columbian Mutual Life Insurance Company)

Vice President - Administrative Services

Marine Midland Bank (now HSBC), Syracuse, NY 1985 - 1991

Vice President - Human Resources

Bank of New York, Syracuse, NY 1976 - 1985

Human Resources Administrator

Education

B. A. Syracuse University, Syracuse, NY

LPN, Central Technical Vocational Center, Syracuse NY

Community/Affiliations

Home Aides of Central New York, Board Member and Volunteer 2007 -

Present

Benefits Specialist of CNY (subsidiary or Greater Syracuse Chamber of

Commerce),

Former Board Member

Projects with Industry, Former Advisory Council Member

Child Care Solutions, Former Board Member and Past Chair of the Board

Consumer Credit Counseling Service, Former Board Member

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