Manager Sales

Melissa Hernandez

917-***-**** (Cell)

Bronx, NY 10472 MelissaHdez28@yahoo.c

om

Objective Seeking a position that will utilize my skills and experience

while providing opportunity for growth.

Education St. Thomas Aquinas College

Sparkill, NY

Bachelor's of Science in Business Administration, Aug 2009

Dean's List (3 semesters), Delta Mu Delta (Business Honor

Society)

Experience 9/09-Present RAIN Multi Services for Seniors

Bronx, NY

Case Manager

Responsible for 80+ cases for a diverse population of geriatric

clients with Alzheimer's/dementia related challenges

Conduct in home assessments, six months to a year, to develop a

suitable care plan

Assess cognitive and functional limitation of client's personal

and family circumstances

Inform and assist with program benefits and entitlements

Document all daily activity in Case Notes; legal record of case

history

Maintain and update clients' files

Reassess and fax service plans

Facilitate modifications based on clients' changing needs

Front desk duties- answer and transfer telephone calls

7/06-8/09 Toys "R" Us

Bronx, NY

Sales Associate

Handled customer inquiries

Processed returns and exchanges

Managed cash drawer while acting as a Guest Service Associate

Answered and transferred telephone calls

Responsible for opening/closing procedures to ensure cleanliness

of store

Performed light clerical duties

9/05-12/08 St. Thomas Aquinas College

Sparkill, NY

Student worker, Office of the Registrar

Organized and maintained a comprehensive filing system

Coordinated data entry functions

Screened and directed telephone calls

Offered courteous and efficient customer support to visitors and

students

Performed other clerical and administrative functions as needed

Skills

Bilingual (Spanish)

Proficient in Microsoft Word, Excel, and Outlook

Excellent communication and organizational skills

Ability to work independently as well as with a team

Proficient typist

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