Quality Assurance Human Resources
Resume:
Mily Rosario Vidal Mory
Apt. #1
Redwood City, CA 94062
***********@*****.***
GOAL
Would like to apply my Bachelor Degree in Industrial Engineering,
Salesforce.com, and Photovoltaic Systems knowledge in the clean energy
market starting as a Solar Advisor, and developing my sales skills with the
satisfaction of not only getting profit but helping customers to make the
right choice regarding energy efficiency, costs, and environment.
EXPERIENCE
IT Supervisor, Ventura International (Belcorp USA),
Jun. 2008 - Sep. 2010
. Supervised one Network Administrator and a Systems Operator
responsible for maintaining Belcorp USA's network, and executing the
billing process, in addition to the responsibilities of my previously-
held IT Analyst position.
. Assigned tasks and delegated short term projects, reviewing work and
tracking progress.
. Planned and coordinated the installation of software, hardware,
enhancements and updates.
. Interfaced with third party technical support vendors and support
personnel.
. Assisted both the network administrator and the systems operator in
their tasks of managing networking and billing system issues such as
user accounts (on Active Directory, Domino, Salesforce.com, billing
system, extranet, etc), antivirus, email, system backup, billing
system's updates, incidents, etc.
. Gather user requirements, provided quality assurance and product
feedback for:
< new landing pages for lead generation
< customer online registration
< integration of lead generation web page with Salesforce.com, and
extranet.
. Provided quality assurance, planned and translated engineering
specifications for two mission-critical B2B projects:
< Warehouse order fulfillment, as part of the integration of our
billing system with WMS CIEL
< Tax calculation and auditing software, integrating our billing
system and virtual store with Sabrix MTS (Management Tax
Services).
. Maintained person accounts, leads and user information in Salesforce
Developer edition, including ownership transferring for accounts and
leads. Imported and exported data. Generated reports and dashboards.
Created email templates and workflow rules that triggered automatic
tasks.
. Provided suggestions to IT Manager to meet the MLM (Multilevel
Marketing) project implementation with user specifications.
. Prepared flowcharts for the new implemented business model to
facilitate the understanding of the new processes and procedures.
IT Analyst, Ventura International (Belcorp USA),
Oct. 2006 - June 2008
. Worked closely with local users to gather new system requirements.
. Documented requirements and recommend enhancements to the system.
. Worked with technical leaders and developers to translate requirements
to system design.
. Collected, reviewed, analyzed and prioritized system and user
requirements to system design.
. Followed-up new system requirements.
. Tested system updates (generate test cases, unit, integration, and end-
to-end testing)
. Day to day support for all departments (Marketing, Finance, Customer
Service, etc)
. Designed and implement regular reports in Access
Marketing Coordinator, Rubinos and Mesia Engineers Inc., Chicago, IL
2003-2006
. Developed and maintained a database in MS Access and managed marketing
and contract records
. Coordinated with clients to gather information on project
specifications.
. Planned proposal and company qualifications for Construction
Management and Civil/Structural Engineering projects (RFP responses).
. Designed covers for brochures using Adobe Photoshop 7.0
. Developed slide presentations in Microsoft Power Point.
. Prepared information for Minority Business Enterprise (MBE) / Woman
Business Enterprise (WBE) Certifications with governmental agencies
such as City of Chicago, Cook County, Metra, and Illinois Department
of Transportation
Human Resources Development Assistant, Interbank Bank S.A, Lima, Peru
Feb. 2002-Sep. 2002
. Responsible for following up the implementation of Human Resources
Management System.
. Responsible for project documentation including user requirements,
software improvements, schedules, and contract changes, among others.
. Assisted programmers designing flowcharts of current user's operation
systems to support user's requirements.
. Quality control over software changes/improvements to assure they were
meeting user's requirements, and coordinated with programmers to do
the required changes.
. Trained users to utilize the new human resources management software.
. Assisted the Organizational Satisfaction Measurement System (another
HR project) by reducing processing time of survey results by using
Pivot Tables and Charts in Ms Excel.
Apprentice in Systems Department, Mauricio Hochschild & CIA LTDA S.A.C.,
Lima, Peru, Jul. 2000 - Mar. 2001
. Met with users of SAP R/3 4.7 Enterprise in the areas of Finance,
Logistics, and Sales to identify with them required improvements to
this new integrated system.
. Performed tests to the software improvements to verify they were
meeting user's need specifications.
. Documented user's requirements, ongoing system improvements, final
improvements, meetings' agreements, schedules and other project
related information for historical records.
. Prepared User Manual for Logistic, Accountant and Sales subsystems.
EDUCATION
B. S. in Industrial Engineering, 2002, Peruvian University of Applied
Sciences, Peru
Professional Technician of Industrial and Systems Processes,
1997,"Cibertec" Higher Institute of Technology, Peru
TRAINING AND CERTIFICATIONS
Solar Design, Estimation and Sales, 2011 Skyline College
Salesforce.com Administration Essentials (ADM-201), Certification Number
003814
Project Management Body of Knowledge, 2009 U.C. Berkeley Extension
SKILLS
Bilingual English and Spanish.
Windows XP/2007/Windows Server 2003.
MS Office, Lotus Notes, Domino, Avaya Site Administrator.
FoxPro, C Language.
Adobe Photoshop 7.0, Adobe Acrobat Professional 6.0, Adobe Illustrator 9.0.
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