Customer Service Sales

Karen Summers

Cell: 360-***-****

Belfair, WA ***28

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Profile of Qualifications:

My career has been built on strong communication, customer service and analytical skills developed

through work experience and an academic background. This has helped me consistently establish a

proven track record in due diligence pertaining to legal regulations, and consistently demonstrates project

management, strong organizational, communication, and interpersonal skills along with personnel

supervision and training. Combine this with a great “Can Do” and team player attitude, loyalty and a good

sense of humor. Event Planning is one of the greater forte’s of my accomplishments. Proficient in the

operation of office equipment and have advanced computer business software knowledge.

TALENT SUMMARY

15+ years experience as an Executive Administrative Assistant to top level management

10 years Underwriting/Processing and Final Document Creation

7 years Office Management and Supervisor of up to 6 inside/outside personnel

7 years Event Coordinator

7 years Corporate Paralegal - Acquisitions, Litigation, REO resale, Sec. 42/LIHTC

6 years Legal Assistant – Real Estate, Criminal Law, Litigation

6 years Title Service Experience

5 years Real Estate Loan Closing Agent for IN and MI

2+ years Unemployment Adjudicator

WORK EXPERIENCE

UIS4 Adjudicator – WA Employment Security Dept – Seattle, WA – (12/08 – 05/11)

Adjudicate all issues on benefit claims, process for approval or denial according to RCW and WAC.

Complete re-determination requests. Perform customer service to claimants and employers through

thorough and in-depth telephone contact. Compose correspondence to claimants, employers and

interested parties. Operate MSWord, Outlook, Excel, Guide, Oracle, BRS, Adjudicator Assistant, Skies

systems, and internet research.

Trustee Sales Officer – Regional Trustee Services – Seattle, WA – (6/08-9/08 Contract)

Monitor loans through foreclosure process, review titles and clear or correct title chain, research for

encumbrances and encroachments, order publications and posting/recording of Notice of Trustee Sales.

Work closely with client firms, set sale dates, review title and DOT’s for errors after sale, draft documents

related to foreclosures, notify IRS and other lien holders of pending sales and sales results.

Assistant Trustee Sales Officer –Quality Loan Service Corp - Bainbridge Island, WA – (5/07- 6/08)

Monitor loans through foreclosure process, review titles and clear or correct title chain, research for

encumbrances and encroachments, order publications and posting/recording of Notice of Trustee Sales.

Work closely with client firms, set sale dates, review title and DOT’s for errors after sale, draft documents

related to foreclosures, notify IRS and other lien holders of pending sales and sales results.

Reservations Administrator – Gray Line of Alaska/Seattle (HAL)-Seattle, WA - (3/06-5/07)

Develop spreadsheets, track agents revenue and bookings, customer service tracking and file

maintenance, input data and distribute to upper level management for weekly booking revenues, quarterly

and year-end reports. Respond by telephone and in writing to all customer inquiries and complaints.

Assist Department Manager and Supervisor, assist with voucher mailings, update inventory data

spreadsheets daily, and assist vendor coordinators.

Executive Administrative Assistant – Advance Management – Lynnwood, WA (10/05–3/06 Contract)

Maintain vendor, personnel and store files on database, run personal errands for Manager, maintain and

develop spreadsheets; assist with advertisement design and publication. Plan and coordinate company

events, open houses and Holiday party, initiate travel arrangement plans and make reservations for

industry shows and conferences. Work closely with stores, personnel and outside vendors and service

agencies. Maintain facility contracts for maintenance and insurance coverage .

Karen Summers

Resume – Page 2

Cell: 360-***-****

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Title Servicing Specialist - Wilshire Credit Corporation-Beaverton, OR (8/04-9/05)

Draft foreclosure assignments, requesting certified document copies for Radian Claims, perform analysis

for partial releases, lot-line adjustments. Work closely with City, County and State agencies for partial or

whole property escheatment’s making sure the agencies received fair sale price, and the mortgagor and

mortgagee both received fair value. Research issues pertaining to title such as correct legal descriptions,

chain of title, encroachments, taxes, and missing references to clear or submit title claims, draft REO Quit

Claim Deeds and other duties assigned.

Executive Administrative/Paralegal/Corporate Travel Agent - Lennar (LNR) - Portland, OR (2/98-7/04)

Perform due diligence on prospective purchases, analyzed findings, draft and finalize prospectus for

syndication, draft partnership documents. Review property titles for taxes, liens, encroachments, lot-lines.

Correct and clear title chain and obtain missing documents to correct issues. Assist VP, CEO, COO,

Regional Directors and analytical staff. Draft department budget, filed expense reports for VP, CEO and 9

Regional Directors. Qualify new applicants and yearly re-qualification of residents in complexes per Sec.

42 regulations and procedures (LIHTC). Assisted with on-site building and unit inspections. Worked

closely with City, County, State and Federal agencies to resolve zoning, ingress/egress issues and

protected land issues. Review investor financials and credit reports.

Other Work Experience

* Realtor/Closing Agent – Indiana & Michigan Realty – South Bend, IN – 6 yrs

* Foreclosure/HUD 235/Mortgage Ins Claim Spec – St. Joseph Mortgage – South Bend, IN – 6 yrs

* Legal Secretary/Legal Assistant – Criminal and Real Estate Law – 6 years

* Executive Assistant to Vice President – Barker Window Fashions – Denver, CO - 5 years

* Executive Assistant (Contract)–Human Resources–American Red Cross–Portland, OR - 2 years

Skills/Software Training:

Typing: 50 wpm

10-Key –sight/touch

Software: Oracle, Mainframe (Guide), Outlook, Internet Explorer, MSOffice: Word, Excel, Access, ACT,

FileMaker Pro, PowerPoint.

Have used: AS400, Lotus Notes, RS6000, AS800, Publisher, Visio, World Records, and Veri-check

Transcription machine, book binder, laminator, scanner, CAD Copier

Education:

1967-69 - Ferris State University, Dental Lab Tech Social Science second major

1988-89 - American Institute for Paralegal Studies, Law – Paralegal, Legal Assistant

1994 – - - National Association for Legal Secretary –- 3 months training – Accredited

2003 - - - WA IRS Sec. 42 LIHTC tax training

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