Customer Service Manager

***** ******** ***** . ***** ****, Ca *****

Phone 510-***-**** . E-mail ***********@*******.***

Jamaal Aaron

Summary

5+ years at Paychex Inc.

Professional Image with an intense focus on

Payroll, Taxes and Customer Service

Self-motivated, able to learn quickly, and work in

a fast-paced, high pressure environment

Strong attention to detail with excellent

organizational, interpersonal, written and

communication skills

Strong Skills in Excel (v-lookup, spreadsheets)

Excellent knowledge of payroll and payroll taxes

and auditing various quarterly and annual reports

Work experience

2008-(Current) Paychex

San Ramon, Ca

Senior Account Specialist (Payroll Accountant)

Setup and process payroll for clients with over

250+ employees

Establish all aspects of Clients company (e.g.,

payroll, health insurance, retirement) for new

clients

Respond to client questions on payroll, S125, 401k,

reimbursements, stocks, and other items processed

within the payroll cycle

Confirm earnings are setup to display correctly on

the W2

Conducts on-site and WebEx client software training

Enters employee and fiscal year-to-date

information, time off balances, and general ledgers

into the system.

Remains informed of any changes to wage and tax

laws.

Balances year-to-date totals against client totals,

liabilities and deposits.

Experienced in processing wage garnishments, wage

analysis requests, and child support orders

Proficient in Payroll Tax reconciliations

Reconcile Quarterly and Year-end tax returns

Investigate and solve out of balance situations

Set deadlines regarding the implementation of the

payroll software

Expert in Report Writer building custom reports

Knowledge of regulations related to multi-state

payroll processing, payroll taxes, confidentiality,

garnishments, and other related compliance issues.

2006-2008 Paychex San Ramon, Ca

Senior Payroll Specialist (Major Market Services)

Keep abreast the Paychex payroll processing system

and changes in wage and tax laws, and corresponds

with federal, state and local tax agencies on

behalf of clients in problem situations.

Prepare amended federal/state returns

(940,941,DE-9/DE-7,W-2/W-3)

Maintain a base of payroll clients relevant to size

and complexity and set schedules.

Accurately key all payroll related data necessary

to process payroll

Maintain a high rate of client retention through

quality service

Researches and resolves client/system problems

Establishes and maintains a positive working

relationship with clients, agencies and coworkers

to promote a quality service image.

Act as a mentor to new payroll specialist

Provide on-going branch training

1999-2005 Safeway

Union City, Ca

Front end Manager

Supervised and managed 30-person staff

Control and write daily schedules

Analyze various checks from customers to be cashed

Solve customer disputes and various complaints

Excellent attention to detail and able to

multi-task

Train new hires

Responsible for ordering merchandise for End

Displays and Lobby Displays

Responsible for sending daily orders

Responsible for monitoring out of stocks for the

entire store

Education

Cal State Hayward

Hayward, Ca

Business Administration/Finance

Skills

Proficient in Microsoft Word, Excel, and PowerPoint

Ten Key-by Touch

Strong written and communication skills

Excellent Time Management Skills

Management Skills

Work Well in Groups

Self-Starter

Preview (Pc payroll software)

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