Manager Customer Service
Resume:
LaDawn Thomas
**** ***** **** **** ** 216-***-****
Atlanta, GA 30311 Ladawn.thomas@gmail.c
om
Educati
on
Augus
Jacksonville State University, Jacksonville, AL t
M.A., Public Administration. Concentration: Human Resource 2010
Education and Management
May
Spelman College, Atlanta, GA 2008
B.A., English. Minor: Technical Writing
Work Experience
Waffle House, INC. 2010-
Unit Supervising Manager 2011
Birmingham, AL
Participated in Waffle House University Training Program to become a
Unit Manager including workshops, assignments.
Recruits, hires and trains new employees for my specific unit
Expands the company brand through product promotion to new and
existing customers
Responsible for using personnel to ensure store profitability
Repeatedly meet or exceeds daily projected sales goals
Purchases and controls unit's inventory with respect to weekly
business needs
Victoria's Secret Retail Store 2006-
Sales Manager and Brand Support Specialist
Atlanta, GA 2009
Managed, trained and scheduled a staff of over 35 employees as well
as recruited new team members
Relayed product knowledge and advised clientele on intimate apparel
selections
Responsible for setting and meeting daily business goals and action
plans to ensure business success
Performed basic clerical duties; including answering phones, setting
appointments, and email correspondences
Successfully diffused customer service issues
High
Nine West 2008
Brand Ambassador and Sales Support Specialist
Atlanta, GA
Successfully recruited new customers through efficient product
promotion and management
Liaised with merchandising team to ensure effective product
placement and visual aid setup
Participated in community outreach initiatives for brand promotion
Efficiently managed business transactions and tracked inventory
Performed basic administrative and clerical duties for management
team
Spelman College Department of Housing and Residential Life 2005-
2007
Recruitment Assistant
Atlanta, GA
Actively planned and participated in numerous initiatives to recruit
students for on campus housing
Assisted in the placement and housing selection process for hundreds
of matriculating students
Prepared documents, coordinated meetings and other correspondences
between students and department
Performed basic administrative and clerical duties for senior staff
Maintained electronic office calendar for staff of 15+
Skills
Proficient in Microsoft Office, Mac OS, LiveText and Blackboard
systems
Extensive experience promoting company brands and recruiting new
personnel and business
Excellent interpersonal communication and sales skills
Comfortable with making presentations in front of diverse and large
audiences
Knowledgeable of human resource practices and operations
Strong customer service abilities
Tremendous management and employee relation skills
Strong Leadership ability
LaDawn Thomas
1188 Arbor Park Lane SW 216-***-****
Atlanta, GA 30311 ******.******@*****.***
References:
Professional
Mr. Randall Green
Unit Manager
Waffle House INC.
Birmingham, Alabama
Mr. Rondy Rogers
Central Alabama District Manager
Waffle House INC.
Birmingham, Alabama
Mr. Artavious Walker
Former Unit Manager
Waffle House INC.
Birmingham, Alabama
Academic
Dr. Margaret Price
Former Professor and Author
Spelman College
*****.*******@*****.***
Dr. William Lester
Former Professor, Author, Speaker
Jacksonville State University
*******@***.***
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