Customer Service Software

Alicia Ottersen

248-***-****

*.********@*****.***

ADDRESS

**** ***** ******* *****

Atlanta, GA 30339

PROFESSIONAL HISTORY

RHA Health Management Services, Inc.

Atlanta, GA

December 2010-Present

Payroll Analyst

- Oversee all aspects of payroll

- Enter all Personal Action Requests including new hires,

terminations, status changes, pay rate changes, etc.

- Process bi-weekly payroll

- Reconcile payroll

- Provide payroll related support services to field units which

consists of approximately 5,000 employees

-Create field manuals for employee use on policies and

procedures

Lowe's

Statesboro, GA

January 2009-December 2010

Customer Service Associate

-Answer phone calls

-Assist customers with purchasing items and selecting

merchandise

-Process loan applications

Franklin, Taulbee, Rushing, Snipes & Marsh

Statesboro, GA

August 2007-December 2008

Legal Secretary

-Answer phone calls

-Correspondence with clients

-Prepare and submit pleadings

-Filing and organizational tasks

-Perform legal research

-File bankruptcy cases

EDUCATION

Georgia Southern University

Statesboro, GA

BBA in Accounting

Fraud Examination Minor

Graduation May 2010

G.P.A. 3.13

Oakland Community College

Farmington Hills, Michigan

Associates in Liberal Arts

August 2005-May 2007

AWARDS AND HONORS

Accountancy Scholar Award 2008

ACTIVITES

Member of the Georgia Southern Accounting Association

Member of Colleges Against Cancer

Member of Student Association of Certified Fraud Examiners

Volunteer at Atlanta Humane Society

PROFESSIONAL SKILLS

-Extensive knowledge of Microsoft Windows, including Microsoft Word,

Word Perfect, Microsoft Excel, and Microsoft Power Point

-Proficient in Ceridian software

-Proficient in Eclipse software

-Basic knowledge and usage of Great Plains software

-Organization and management skills

-Legal writing

-Analytical in thought process

-Excellent written and oral communication skills

Contact this candidate