Customer Service Manager
Resume:
Victoria Rose Cookson
**** ******* *****, *** *****, NV 89131
****************@*****.***
My name is Victoria Rose Cookson, I was born and raised in Manchester, England. I attended Bramhall High
School and left with 9 GCSE's, a distiction level NVQ in English Literature, as well as this I also completed a
course in Indipendent Living and Creative Writing. I feel the courses I completed set me apart in the
employment world as I can put these skills to use with the highest degree of customer service and hospitality,
making me extremely self sufficient and organized, a perfect embassador for any future employer. I feel I
have qualities you cannot teach in a classroom such as being personable and approachable, having a desire to
deliver the highest level service and hospitality and making every customers experience a fantastic one. I am
a hardworking and driven person, who always gives full attention to the task at hand, I am a firm believer in
objectivism and extremely capable of working alone or within a team. I have a sunny disposition and am
always punctual, polite and presentable.
Work Experience
BESTAgency
5525 S. Decatur Blvd, Las Vegas, NV 89118
October 2010 - May 2011
Front Desk Hostess/ Receptionist
•Being the first point of contact for all and creating a rapport with clients and models alike
•Answering an extremely busy multi line phone and connecting to the correct agent
•Replying to emails in a timely manner and sending submission guidelines to prospective new models
•Recieving all paychecks and calling talents and filing accordingly
•Entering all new clients and talent into the system (Quickbooks)
•Being responsible for all mail and postage
•Placing weekly supply orders and ensuring all our properties have what they need within the budget
guidlines.
•Escorting clients to the appropriate offices and conference rooms and organising refreshments for meetings.
•scheduling meetings, walk throughs and handling many calendars.
•Copying, faxing and scanning documents
•Updating the company contact list and distributing within the office.
•I also updated the entire payroll filing system aswell as updating counter-productive policies and
procedures.
House of Fraser
Deansgate, Manchester, U.K
September 2009 - August 2010
• Concession Manager
•Making sure every customer got the utmost out of their visit
•Working closely with celebrity clientele
•Assigning tasks to members of staff and ensuring they were carried out in a timely manner
•Completing work scedules and rota's aswell as stock orders as and when needed
•Cash handling and working on the cash registers
•Opening "House of Fraser" cards and suggestive selling
•being responsible for the productivity of other members of staff and ensuring we meet our sales targets and
goals.
•Attending monthly management meetings and creating presentations on my ideas
Connexions
Manchester City Centre Branch
October 2008 - September 2009
Receptionist/Customer Relations
•Responding to emails and correspondence and forwarding to the correct departments
•Copying, faxing and editing documents, forms and sign in sheets
•Answering a busy multi line phone and directing callers to the correct department
•Greeting walk in customers, taking their information and setting appointment times for them
•providing information about connexions through oral communication, leaflets and over the telephone
•Recieving and distributing all mail and office supplies.
•Making every visitor feel welcome and at ease while they wait for their appointment or collect information
Bremer, Whyte, Brown & O'meara
7670 W. Lake Mead Boulevard, Las Vegas, NV, 89129
May 2008 – September 2008
Receptionist/Admin Assistant
•Scanning, copying & faxing numerous documents and letters
•Using computers and office programs on a daily basis
•Answering all inbound calls and directing them to the correct attorneys
•Calendaring for one of the partners at the firm
•Doing routine supply checks and orders
•Handling confidential information and documents such as medical records and photographs
•Sending and receiving emails, and packages as well as using the mail machine daily and completing post
office runs
•Filing on General Liability and Construction Defect cases
•Greeting clients and showing them to the conference room
•Ordering and arranging required refreshments for the attorneys and clients, and setting up the conference
room for meetings.
Tilly’s
Boca Park, Las Vegas, NV 89128
February 2007 – May 2008
Visual Merchandiser/Lead Cashier
• Greeting every customer within 5 seconds of entering the store.
• Maintaining the high standard of customer service delivered by Tilly’s
• Cash handling and working on the tills.
• Accepting and receiving stock deliveries and transfers
• Dealing with customer complaints and queries
• Updating the shop displays, windows and floor fixtures
• Managing a sizeable group of people and ensuring all our tasks were completed timely and correctly.
• Selecting merchandise for the mannequins, tables and fixtures
•
Education
I recieved the following GCSE'S from Bramhall High School, Cheshire, England.
•English Literature - A
•English Language - A
•Mathematics - C
•Biology - B
•History - B
•Dance - A
•Drama - A
•Information Technology -A
Marketing - B
I also recieved a Distinction leven NVQ in English Literature and completed the schools courses in
Indipendent Living and Creative Writing, after completing this course, some of my own writing went on to be
published.
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