Customer Service Marketing

HANNAH SLAVIN

** **** ****** .********, ** ***** . 603-***-**** . ******.******@*****.***

EDUCATION

UNIVERSITY OF NEW HAMPSHIRE

DURHAM, NH

WHITTEMORE SCHOOL OF BUSINESS & ECONOMICS

Bachelor of Science in Business Administration

May 2011

Options in Marketing & Management; Minor in Economics

GPA 3.7

Awards: Dean's List 2007-2011, Hirst Scholarship (2008-2011), J. Guy

Smart Scholarship (2010-2011), UNH SIGNAL Scholarship (2009-

2010)

Activities: S.I.G.N.A.L (Students Interested in Growth, Networking,

and Leadership), Beta Gamma Sigma Member (International

Business Honor Society), Marketing and Advertising Club,

Special Olympics Volunteer, Read 2 Lead

UNIVERSITY OF WESTMINSTER (Spring Semester 2010 )

LONDON, ENGLAND

. Studied Management and Economics while interning 15-20 hours a

week at Brand Doctors

. Learned valuable academic, professional, cultural, and life

lessons

EXPERIENCE

UNH MECHANICAL ENGINEERING DEPARTMENT

DURHAM, NH

Administrative Assistant

October 2009-May 2011

. Office duties such as copying, filing, faxing, and typing

. Answering and directing incoming phone calls

. Created and administered social media sites as well as updated

website

. Managed databases, typed up reports and meeting minutes

REVOLUTION ENERGY

DOVER, NH

Social Media & Marketing Intern

June 2010- November 2010

. Developed marketing deliverables such as brochures, viral

videos, and flyers

. Created press releases and help coordinated ribbon cutting

ceremony

. Gathered and analyzed market research and competition analysis

. Launched and managed social media sites (Facebook & Twitter) &

updated web site

FIRST TEE OF NEW HAMPSHIRE

NORTH HAMPTON, NH

Marketing Intern

Summer 2010

. Assisted in coordinating, marketing, and managing the Handa

Cup, an international golf

competition

. Created and administered social media sites (Facebook & Twitter)

& updated web site

. Wrote and distributed company newsletters to existing and

potential customer base

BRAND DOCTORS LONDON,

ENGLAND

Marketing Research Intern

Spring 2010

. Analyzed and compiled qualitative and quantitative data

. Devised copy for new websites and website improvement

. Formulated proposals, topic guides, questionnaires,

presentations and invoices

MERCHANTS LEASING

HOOKSETT, NH

Ancillary Products Coordinator

June 2009-Janaury 2010

. Organized projects to create marketing deliverables, including

product sheets, case studies, and sell sheets

. Created a new page on the CRM system to ease storing and

documenting information

. Assisted in marketing campaigns for various products

. Managed special projects for the Director of Ancillary Products

BEST BUY

MANCHESTER, NH

Customer Service Specialist

Oct 2005- Jan 2009

. Supported customers with pre and post purchase concerns

. Trained new employees

TECHNOLOGICAL SKILLS

. IT: Proficient in Microsoft Office; Experience with HTML&

Marketing Engineering software

. Social Media: Proficient with Facebook, Twitter, Linked In, and

blogging

Contact this candidate