Human Resource Customer Service

Sushmita ghosh

********.*********@*****.*** [pic] 516-***-**** [pic] 1123 Ave K, Apt#

D2, Brooklyn, NY 11230

Profile

M.S. in Human Resource Management candidate with an IT/engineering

background and highly developed interpersonal, team building,

communication, analytical, organizational, creative problem solving ability

and leadership skills. Founded SHRM Hofstra Student Chapter and experienced

with organizational development, RDBMS, staffing, research and data

analysis. Seeking HR/Business Analyst position that will benefit from my

knowledge, experience &technical skills

Professional experience

Human Resource Intern- Brooklyn Academy of Music, Brooklyn, New York

December 2010- present

. Developing surveys, HR Annual Report, metrics, analyzing positions,

job descriptions, data & reports to identify trends

. Designing tutorials on ESS & e-Time, providing benefits & recruiting

support, HRIS audit & managing HR database

. Effectively handling risk mgmt., new hire paper work, workers' comp,

compliance issues & generating weekly reports

Human Resource Intern- NBC Universal, New York City, New York October 2010

- December 2010

. Managed, collected data, analyzed trends & prepared presentation on

'HR Roundtable' for five hundred interns

. Researched, benchmarked, analyzed & presented on 'Strategic best

intern practices' to improve internship program

. Assisted with recruitment, designed & developed database to improve

applicant tracking, worked with Kanexa

Human Resource Intern- Simon and Schuster, Inc., New York City, New York

June 2010 - July 2010

. Effectively managed performance appraisals, service awards & ORG

Charts, worked with HRIS (Oracle) and Kanexa

. Developed metrics on career paths, task force and skill sets required

for each department, benchmarked career site

. Post/removed career opportunities, supported staffing & recruitment

processes to facilitate on-boarding

Graduate Assistant- HofstraCard Services, Hempstead, New York October 2009

- May 2011

. Managing 1Card (identification system), confidential information &

data entry to provide excellent customer service

. Working with access database, SunGard Banner, handling queries &

follow through to ensure timely issue resolution

Manager (Sales Coordination)-ESAR Trading Company, Jamshedpur, India

June 2007 - June 2009

. Promoted from Sales Engineer, assisted with compensation benchmarking,

managed sales data & tracking

. Responsible for salary administration, job evaluation, reporting and

trend analysis

. Recruited & trained new employees to efficiently perform their jobs,

prepared presentations & manuals

. Liaised with HR Business Partners by overseeing general management of

staff & assisting in strategic planning

. Developed client relationships to improve user experiences, provided

technical support &solutions

Human Resource Management- R&D projects

. Researched and designed multiple regression & path analysis model on

'Impact of change in Compensation on Employee Motivation' including

developing survey, hypothesis, results, recommendations and

presentation

. Developed MS Access database for NBC's Campus Relations & Diversity

department to improve applicant tracking

. Researched and analyzed data on 'Emotional Intelligence within the

Workforce' and "Behavioral approach of Individual Investors" including

designing survey, analyzing data, hypothesis, results, recommendations

& presentation

. As a team project developed an "Employee Satisfaction Survey"

including research, design, administration, results summary and report

analysis resulting in implementation of more employee benefit plans

COMPUTER proficiency

. Power Point, Excel, Word, Access, Outlook, HRIS, Minitab (statistical

software), applicant tracker and Photoshop

education

Frank G. Zarb School of Business, Hofstra University-Hempstead, New York

May 2011

Master of Science in Human Resource Management (with Distinction), GPA:

3.88

Courses: Quantitative Methods (hypothesis testing, t-tests, multiple

regression, correlation, factor, path, forecasting and trend analysis),

Organizational Behavior, Development & Change, H.R.M,, Benefits, Strategic

H.R.M, Labor Relations & Law, Operations Mgmt., Training & Development,

Research Seminar (Capstone) and PeopleSoft HRMS Rel 9.1

NIIT Ltd., India

Feb 2008

Certificate in Information Technology (C, C#, RDBMS, SQL, GUI Application

using .NET)

Smt. Radhikatai Pandav College of Engineering, Rashtrasant Tukadoji Maharaj

Nagpur University-India May 2007

Bachelors of Engineering in Electronics & Telecommunication, GPA: 3.50

honors/activities

Founder and President of Zarb Graduate Human Resources Management Assoc.

(SHRM Hofstra Student Chapter)

. Planned budget, recruited, trained, managed & spearheaded 8 officers &

100+ members

. Applied project mgmt. & networking abilities by organizing corporate

visits, training, networking & speaker events

. Assisted faculty with design & development of departmental brochure for

M.S. in HRM program

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