Customer Service Manager

Location:

Posted:

June 16, 2011

Amy Cline

SUMMARY

Motivated, personable business professional whose diverse background has fostered flexibility, persistence, passion

for excellence. Enthusiasm for increasing knowledge, and a good work ethic. Demonstrates strong communication

skills and ability to establish rapport with colleagues and customers. A self-motivated innovator with a record of

success in trouble shooting and problem resolution. Leads by example and establishes a professional work

environment based on respect.

Skills Summary Customer Service Training Marketing and Sales Property Management Multi-Site

Management Event Planning Vendor Management Multi-Tasking Communication

Word Excel PowerPoint Outlook Windows Vista/XP MRI Software Yardi

Computer Skills

PROFESSIONAL EXPERIENCE

Riverstone Residential (Boise, ID) Regional Trainer and Marketing Manager 12/10 to 05/11

Responsible for scheduling and facilitating core curriculum educational courses to accommodate

the needs of over 300 associates and 22,000 apartment homes

Conducted web-based as well as onsite customer service training for the ID, MT and WA regions

Responsible for developing specialized curriculum and activities as needed

Provided one on one coaching to assist associates in achieving maximum job performance

Coordinates with other departments in writing quarterly education and training newsletters

MRI Software, LLC- Formerly Intuit Real Estate Solutions (Cleveland, OH) Consultant 05/07

to 09/10

Managed deployment and provided training for new residential software implementations

Provided consultation to clients to ensure the success of their implementation

Proficient in database management, records maintenance, work processing and data entry

Directly responsible for project sourcing and resource allocation for new and existing projects

Responsible for creating and negotiating contracts

Assisted with the roll-out and training of a new Time & Expense tracking system

Senior Property Manager 03/03 to 05/07

Fickling & Company (Macon, GA)

Directly involved in lease-up of 316-unit luxury apartment community

Reached stabilized occupancy of 90% within 12 months of opening through creative marketing

efforts and implementing a four-star customer service program

Increased market rents by 3% within first 18 months

Provided oversight and management for portfolio consisting of over 1200 units

Responsible for data entry, implementation, and training of new residential software

STRENGTHS

Flexible and versatile; ability to maintain a sense of humor under pressure; poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in decline-driven environments. Highly motivated and

goal/results oriented. Excellent team building skills.