Sales Customer Service

CAITLIN ROBB

**** ******* ******, #* ( San Diego, CA 92116 619-***-****

*******.*.****@*****.***

OBJECTIVE

Further my knowledge of business and marketing first-hand, applying skills

and tools learned through my education and work experience.

EDUCATION

San Diego State University

B.S. Business Management

September 2003-December 2007

PROFESSIONAL EXPERIENCE

SkillStorm Commercial Services, LLC

September 2008-Present

Corporate Development Project Coordinator

October 2010-Present

. Perform administrative tasks to ensure success of company

. Execute development and promotional marketing of the SPEED

training program

. Maintain and update SPEED website

. Utilize and implement dashboards in Xcelcius for Marketing

strategies

. Maintained and organized Bullhorn, an automated recruiting and

administrative database

. Develop and format all online company job postings on various

job boards producing numerous prospects for the company

. Assist the Director of Talent Acquisition by submitting expense

reports, ordering supplies, and maintaining calendar

. Schedule flights, hotel accommodations and transportation for

corporate employees

. Coordinate online webinars for corporate employee training

sessions

Administrative Assistant

September 2008-October 2010

. Completed administrative tasks in support of SkillStorm

commercial sales team including payroll, filing, data entry,

formatting sales and training documents, auditing and answering

multi-line telephone system

. Developed Client Outreach program consisting of marketing

promotions with emails blasts, mailers, and coupons to current

and target clients

Nordstrom, Sales Associate

May 2007- August 2008

. Responsible for managing a wide range of tasks in a high profile

sales environment

. Demonstrated excellent customer service which resulted in loyal

customer base

. Set record for single day credit card applications in the

department

Club Connection USA, Inc., Marketing Intern

January 2007-April 2007

. Created new marketing plan that led to an increase in sales of

memberships

. Managed field promotion team of 6 employees

. Used social media for marketing promotions at the request of CEO

SPECIALTIES & AWARDS

. Excellent Marketing/Sales/PR implementation skills

. Highly motivated and adaptable with a "go getter" mentality

. Created strategic marketing plan that helped SkillStorm win a major

national account

. Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Access,

Xcelcius, Adobe Acrobat Professional and basic applications

. SkillStorm - Living the Values Award (2009) - Created manual for front

desk receptionist

. SkillStorm - Living the Values Award (2010) - Organized new training

program (SPEED) that resulted in five new high potential recruiters

. SkillStorm - Living the Values Award (2010) - Developed content and

coordinated trainings for new payroll system

LEADERSHIP ACTIVITIES

Kappa Delta Sorority, Member

September 2003 - May 2007

. Greek Relations Chair

. President

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