Customer Service Manager

Will Cole

** ******** ****, ******, ** ***** 334-***-****

********@*****.***

Objective:

Experienced professional seeking a position to utilize my diverse skill set

and challenge me to continue learning and growing for the benefit of the

organization.

Work History Profile:

Marketing professional familiar with multiple types of media demonstrating

competence in the areas of:

* Creative ability to develop and conceptualize marketing strategies

* Ability to analyze systems for the purpose of developing efficiency in

the flow of products and services

* Managerial experience with an emphasis on team participation and the

creation of new ideas

* Strong verbal, written, and visual communication skills

* Commitment to finishing projects in a satisfactory and timely manner

* Proficient in conflict resolution and maintaining excellent client

relations

Experience

2008-2011: Tri-C Enterprises, Inc., College Park, GA

Project Consultant, Customer Service and Order Entry Manager. Developed

system improvements in the areas of customer service, order entry and the

production of printed materials. Worked with team members to implement

creative marketing strategies for company growth. Assisted in selling

innovative, newly developed marketing strategies and mediums to clients.

Managed customer service and order entry departments. Performed accounts

receivable duties.

1997-2002: Tri-C Enterprises, Inc.

Customer Service Representative, Production Manager. Worked with clients

over the phone and online performing order entry procedures. Actively

engaged in conflict resolution and reputation management. Managed the most

profitable division of the company, overseeing production and quality

control.

1997-2002: The Trick (Experimental Rock Band in Atlanta, GA)

Band Member, Manager, Marketing & Promotion. Participated in band as a

member playing drums. Responsible for setting up gigs, advertising for

gigs and communicating with venue management as well as general management

of the band. Led group to a myriad of opportunities including production

deals, record label interest and offered contracts. Met and discussed

contracts with high-level executives within the industry such as the VP of

Sony, President of Columbia Records, President of So So Def Record Label,

Dallas Austin (Producer), Bob Whitfield (Owner of Patchwerk Studios), Ben

Allen (Producer) and Evan Shapiro (Owner of Blue Maze Record Label).

Managed band practice schedule, studio time, gig schedule, advertising for

gigs and orchestration of marketing strategies.

Education

Auburn University

Bachelor of Arts (English) - May 2008

Emphasis on Creative Writing and Literature

Central Alabama Community College

Associates Degree - May 2005

Attended School on Jazz Band Scholarship (Drums & Percussion)

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