Manager Technician

CAREER HIGHLIGHTS

Results-oriented, performance-driven, business technology leader with

demonstrated success in business transformation and

redesign solutions. Possesses diverse range of industry certifications,

and over 15+ years experience in Technology, Finance and Banking

industry with Fortune 1000 Companies. Strengths include the following:

. Technology improvement initiatives, aligning information services with

business goals, increasing reliability, maximizing productivity and

introducing system efficiencies.

. Resourceful, creative thinker with proven aptitude to analyze and

translate complex user requirements into innovative solutions solving

business problems.

. Customer focused, providing top-notch services, sets high standards and

exceeds expectations.

. Valued contributor, dependable troubleshooter and problem-solver

committed to quality results under pressure in challenging

environments.

AREAS OF EXPERTISE

? Small Business and Enterprise Consulting ? Troubleshooting and

Issues Resolution ? System Analysis and Integration

? Emerging Technologies Implementation ? Architecture Design

Solutions ? Client Relationship Management

? Program and Project Management ?Networking and Communication

? Detailed Documentation

CONTRIBUTIONS

. Co-lead successful eradication of virus outbreak in larger

international organization preserving company millions of dollars in

lost time and ensuring uninterrupted productivity.

. Managed 16 technicians and provided outstanding technical support for

1000+ users solving trouble tickets related to hardware and software

issues.

. Migrated 200+ desktops from NT4 to XP platform making the system fully

operational weeks ahead of schedule.

. Suggested and implemented a procedure to use virtual machines to avoid

viruses, corruption and quick system recovery

TECHNICAL SKILLS

Certifications: Defense Security Service/FSO Management MCP

-Microsoft Certified Professional Comp Tia-A+

Cisco-CCNA NJ State Department of Health\EMT-A Toshiba-

Fiery Servers

Platforms: MAC UNIX Windows XP Vista Win7 Linux

Enterprise Sever SQL Server Server 2K Server 2003

Server 2008 IBM PC3270

Hardware: Servers, Desktops and Notebooks Printers Scanners

Hubs Routers Switches Bridges Black Berries

Network: TCP/IPs DHCP WIN LAN/WAN Wireless Security

WAP Protocols, Proxy/Caching

Network Troubleshooting and Security VPN Remote

Desktop Firewalls

Applications: Microsoft Enterprise Administration Oracle Sybase

Lotus Notes Office 2K, 2003, 2007 SMS

Microsoft Virtual PC Team Viewer-remote desktop support

CONSULTING AND PROFESSIONAL EXPERIENCE

Data Center Architect

Assigned responsibility for implementation of data center for a major

international infrastructure management firm including but not limited

to; Installation and management of networking hardware such as Cisco

routers, fiber switches, hubs, cat 5, 6 cables, as well as power

distribution; Configuration of Sun Microsystems, Dell servers and EMC

storage devices also implemented and wired SAN storage devices, also

monitored and supported them; Applied strategies for data acquisition,

warehouse implementation, and archive recovery; Meet with technical and

business staff to document the requirements and current process for data

warehouse solutions; Coordinate with Business Leaders and Project

Managers to assure the solutions are complying with business strategies

and are according to the IT strategic plan; Took part in functional

testing whenever necessary.

Lead Technician

Designed, installed and maintained uninterrupted service to wide variety

of technology systems and telecommunications equipment such as servers,

workstations, VoIP's and computerized time clocks; Managed 16 technicians

and provided outstanding technical support for 1000+ users solving

trouble tickets related to hardware and software issues; Selected to co-

lead successful eradication of virus outbreak preserving company lost

time and ensuring uninterrupted productivity. Successfully migrated to

new domain and converted e-mail database to exchange server 2003;

Designed and completed setup of offices from grounds up, installed new

network infrastructure and ensured uninterrupted system performance;

Activated and configured smart phones and Black Blackberries to be used

on the corporate network; Performed workstation imaging, hardware and

software installations and upgrades; Responded to escalated issues to

ensure quick resolution of user concerns that was forwarded from the help

desk.

System Specialist

Participated in the evaluation of business needs, recommended vendor

package solutions and implemented required software;

Provided functional and technical support, troubleshot and diagnosed

hardware, software and network problems, including server, desktop,

laptop, WAN, LAN, and remote systems; Designed and built office

installation and repaired computer systems while supervising a customer

support team of 5 technicians; Consulted with staff and management on

the best utilization process of end user computing systems and

PC/Workstation based LAN software and hardware, systems security,

recovery and back-up procedures.

IT Manager

Maintained uninterrupted infrastructure performance of computers and

network related equipment by developing and managing operational

standards; Managed 10 technicians responsible for support of 300 users;

Ensured tickets were responded to and resolved

according to company policy; Trained customer employees and made on-site

software design changes to meet the needs of the

end users; Ensured project completions met deadlines.

Computer Consultant

Successfully migrated 150 users from an old email domain to a new domain

on recently deployed servers; Sped up process of deploying new

workstations by creating a master image for the new pc's and laptops;

Responded to user's help desk tickets solving on average 20-25 tickets a

day depending on the volume of requests.

Technology Instructor Assistant

Provided hands on training and taught concepts in networking, computer

hardware and software which prepared students towards obtaining A+ and

N+ industry certifications.

. Internetworking application and design of Lan/Wan topologies,

protocols and proxy settings.

. Software applications installation, upgrades and maintenance.

. Computer hardware installation, configuration and troubleshooting

techniques.

PROFESSIONAL EXPERIENCE HISTORY

Lead Technician, ? UBS, ? Weehawken, NJ

03/2011-present

Help Desk Manager ? Pro Data ? New York, NY

11/2009 - 03/2011

Lead Technician, ? BDE Computer Service ? Clifton, NJ

11/2007-10/2009

Lead Technician, ? UBS, ? Weehawken, NJ

03/2007-10/2007

Data Center Architect ? SunGard ? Carlstadt, NJ

2005- 2006- 2007

Lead Technician ? Deutsche Bank ? New York, NY

01/2005-11/2006

System Specialist ? Northern Business ? Mahwah, NJ

02/2004-12/2004

IT Manager ? Maritime ? Berkley Heights, NJ

01/2003-01/2004

Teaching Assistant ? Solar-tech ? Hasbrouck Heights, NJ

01/2002-12/2002

Computer Consultant ? Benjamin Moore Paints ? Flanders, NJ

01/1999-11/1999

ADDITIONAL EXPERIENCE

Computer Consultant ? Toys "R" Us, ? Paramus, NJ

03/1998-12/1998

System Specialist ? Prudential ? Newark, NJ

12/1996-01/1998

System Specialist ? ESC Computers ? North Bergen, NJ

01/1996-11/1996

EDUCATION & CERTIFICATIONS

High School, State of New Jersey (St. Joseph's West New York)

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