Project Manager Management

Elly.R.Mathenge

P.O. Box *****, Lower Kabete ****4, Nairobi, Kenya ? +254.738.065.733

?****.********@*****.***

Highly organized and efficient IT Operations & Project Manager eager to

contribute an exceptional blend of operational, technical, analytical and

leadership talents toward promoting operational excellence through vision,

strategy, design and architecture while supporting a dynamic company in

optimizing performance

Qualifications Profile

. EXCELLENT IN PROJECT/PROGRAM MANAGEMENT AND COORDINATION, PEOPLE

MANAGEMENT, PLANNING, SCHEDULING AND OPERATIONAL EXCELLENCE OF

DEPARTMENTS AND PROJECTS

. Detail oriented manager with an exceptional blend of leadership,

communication, interpersonal, presentation, organizational, and multi-

tasking skills.

. Profound knowledge and experience in cost, time, risk and integration

management. Methodical and focused problem solver with demonstrated

strengths in business process engineering and enhancements.

. Experience in managing enterprise IT project life cycle through all

phases using methodologies like Agile, JAD and Waterfall as well as in-

depth knowledge of IT Department functions

. Excel in requirements definition, priority-setting, project plan

development, risk identification and assessment, and navigating the

complete software product development life cycle.

. Achieve superior levels of client satisfaction through professionalism,

efficiency, and integrity

. Recipient of Allina Hospitals & Clinics Employee Recognition Award in

2009

. Recipient of the Mshale African Awards Student of the year - GPA 3.7

. Computer skills include Microsoft Office Suite 2010 and previous

versions, MS Project Office 2010 and previous, MS Visio 2010 and previous

versions, Business Objects, Business Systems, Mercury, SQL, ARS Remedy,

LANSupport, Taleo and Epicare Inpatient Clinical Systems

Professional Experience

IT OPERATIONS/PROJECT MANAGER LANTECH LTD, NAIROBI, KENYA, 2011 TO DATE

LANTech's core business is systems integration in the fields of Computer

Networking, Document Management Systems and Storage, Disaster recovery,

Archival, Virtualization and Telecommunications Engineering with offices in

both Kenya and Uganda

. Manage a team of technicians, system/field engineers and networking

specialists providing complete implementation as well provision of

complete pre and post-sales support services to customers

. Manage the support desk and assign calls to support staff and engineers

and to monitor the effective resolution of these calls within expected

timescales

. Overall project manager in the company - set up PMO. Define and initiate

projects, create work break down schedules and performance of component

projects, while working to ensure the ultimate success and acceptance of

the project

. Manage the operational, financial and technological aspects of projects

based on time-lines and work plans. Identify resources requirement,

assign responsibilities and coordinated directly and indirectly project

staff to ensure successful completion of the project. Track project

deliveries using project management tools

. Provide and manage technical resources in the resolution of difficult

system, equipment failures, taking appropriate action to minimize problem

resolution time

. Create and identify additional opportunities for revenue and ensure that

their provision is satisfactorily carried out

. Manage technology vendor relationships and partnerships, including

development and ongoing assessments of vendor performance based on agreed-

to service levels, terms and conditions

. Respond rapidly to critical situations in order to resolve problems in an

effective and timely manner

. Liaise with customers to produce and monitor support plans for all

services

. Provide guidance and monitor technical teams in project implementations

. Monitor system performance and acceptability to customer, and take any

required action in terms of resources. Act as Problem Manager in critical

technical situations calling on other business units for support as

required

. Constantly evaluate and redefine LANTech's support desk to meet customer

requirements

. Provide statistics and monthly reports on support calls and ITS unit time

activity

. Develop staffing and sourcing strategies that enable scalability and

flexibility of resourcing of high quality and cost effective technology

solutions and support.

. Perform performance appraisals and identify improvement opportunities for

staff

Key Achievements

. Managed 12 projects concurrently paying attention to detail and managing

the public sector customer expectations. Set up Project Management

Office Guidelines - following the Project Management Institute (PMBok)

guidelines

. Set up internal help desk with policies and procedures in place - set

priorities and categories for incident recording using ITIL standards

using LANSupport software

. Managed the following projects: Digitization of High Court Registry -

USD 2,000,000. Supply Installation Configuration & Commissioning of a

Network Operations Center and related Software for Kenya Education

Network Trust, ERP software implementation (Sage Pastel) for KENET;

Design, supply, installation and commissioning of a government internet

exchange point for Communication Commission of Kenya among others

. Identified, developed and documented key business processes and

procedures to support back office system and network communication

system (NCS). Coordinated with stakeholders as necessary to define

improved office operations and processes requirements, research

technology alternatives and implemented optimum solution.

IT Operations Program/Project Coordinator - Xcel Energy, Minneapolis, MN,

2010

Xcel Energy, Inc. is a public utility company based in Minneapolis,

Minnesota, serving customers in 8 different states in the US. Its primary

services are electricity and natural gas.

. Served as point of contact and primary interface for project information

and updates on the ITOT (Information Technology Operations

Transformation) program - that will save company USD$ 5 million over the

next 4 years

. Managed, supported and review ITOT Program Financials

. Developed and implemented project cost and scheduled baselines, report

variance, raise issues and risk

. Planned, facilitated and took detailed meeting minute notes for PSR

(Project Status Review)

. Coordinated, scheduled and screened candidates for hire for the ITOT

program/project (NOC)

. Maintained the project schedule and ensure all tasks are updated at the

agreed upon time

. Scheduled and coordinated problem reviews and follows up on assigned

actions

. Monitored and evaluated project processes and ensured support for quality

assurance for the project

. Coordinated and assisted in selection of vendor for Asset and Service

Management

. Ensured Program and Projects are compliant with Xcel PMO standards and

apply appropriate metrics and tools for project control as well

management of scope changes, trends and change notices

. Worked with the project managers and program manager to complete all

required documentation in the defined process including preparing meeting

agendas and creating of meeting minutes

Key Achievements

. Setup program administration, communication, governance and document

management process for the program

. Directly and independently managed a key program initiative to transition

16 roles from IBM to Xcel. This required the coordination of over 60

candidate interviews with an interviewer pool consisting of 1 Xcel Senior

Director and 6 Senior Managers.

Senior Business Analyst - Allina Hospitals & Clinics, Minneapolis, MN 2006

to 2010

Allina Hospitals & Clinics is network of health care providers based in

Minneapolis, Minnesota. Allina owns and operates 11 hospitals and more than

85 clinics throughout Minnesota and western Wisconsin. With over 23,000

employees, Allina is the sixth largest employer in the state of Minnesota.

. Project lead for Clinical Documentation team on implementation of

department setup for clinical module

. Trained internal customers in software use through both formal and

informal training programs

. Responsible for defining electronic health information system's needs -

specifying roles and responsibilities

. Performing 2nd and 3rd line support for Epic (EMR) as well as elbow to

elbow support and training during go-lives

. Identified areas for continued training through software support;

Performed impromptu training to users when calls were logged

. Exercised considerable problem solving abilities to troubleshoot and

resolve workflow issues related to hospital orders and documentation,

research problem ticket data, and perform trend analysis of issues.

. Updated the company Intranet with downtime materials and training manuals

. Effectively supported inpatient Electronic Medical Record (Epic) system

through data entry, implementing updates and modifications to Epic

application as needed to accelerate production.

. Performed broad-scope analytical functions such as clarifying business

requirements, translating requirements into system deliverables, and

partnering with Project Managers to define project scope for

implementation of modules on EMR (Epic)

. Applied sharp leadership talents toward planning, coordinating and

driving medium projects from inception to completion using Project

Management Standards

. Suggests areas for improvement in internal processes along with possible

solutions

. Successfully streamlined order process by automatically routing orders

and order requisitions to appropriate workstations

Key Achievements

. Recipient of Allina Hospitals & Clinics Employee Recognition Award in

2009

. Championed development of Charge Capture tool for physicians which

produced $1.5M in revenue for Allina Medical Clinics on EMR (Epic)

. Standardized and created a RFI document to be used throughout all company

departments to improve efficiency and processes allowing effective build

in our EMR (Epic)

. Designed and implemented of standardized data collection and validation

procedures for the Clinical Documentation Module

Senior Help Desk Analyst Allina Hospitals & Clinics, Minneapolis, MN

2005 to 2006

0. Served as backup change and problem coordinator during IT Outages

0. First line call support for the EMR (Epic) for physicians

0. Proactively reviewed, supported and prioritized technical problems via

ARS Remedy tracking database and web-based ServiceWare Professional.

0. Scrutinized problem ticket data and conducted comprehensive trend

analysis of problems.

0. Contributed new and updated information to Service-Ware Professional and

Robo-Help

0. Demonstrated exemplary technical acumen in installing and configuring

customized applications for Allina Hospitals and Clinics as well as

Microsoft Office Suite.

0. Maintained high level customer service skills and knowledge of help desk

operations

Senior Business Analyst - Fairview Health Services, Minneapolis, MN, 2004 -

2005

0. Proficiently trained, educated and supported personnel in use of

Electronic Medical Records software, serving as initial point of contact

for end users' performance issues and problems.

0. Played an integral role in devising and implementing new and improved

workflow processes.

0. Leveraged strong critical thinking abilities to evaluate specific user

needs and suggest modifications to Clinical Application Support Team.

0. Relied upon to provide knowledgeable and efficient Go Live support.

Prior Background:

Trained Medical Assistant, Mt. Olivet Careview Home, Minneapolis, MN, 1999

to 2004

Human Service Technician, Minnesota Veterans Home, Minneapolis, MN, 1996 to

1999

Swahili Teacher Assistant, Central High School, St. Paul, MN, 1995 to 1996

Primary School Teacher, St. Mary's Primary School, Ong'ata Ronkai, 1995 to

1996

Education

MBA IN TECHNOLOGY MANAGEMENT, CAPELLA UNIVERSITY, MINNEAPOLIS, USA 2010 CUM-

LAUDE GPA 3.7

Bachelor of Science in Business Administration, Metropolitan State

University, Minneapolis, USA 2009

Professional Development

EPIC CLINICAL DOCUMENTATION CERTIFICATION, 2010

Project Management Professional - PMP and ITIL (in progress)

Contact this candidate