Customer Service Administrative Assistant

Ebony Young

**** ****** ******* **

Jacksonville, FL 32221

Home: 904-***-****

Cell: 904-***-****

************@*****.***

Career Objective

Seeking to secure a challenging and rewarding position within a company where my skills are

effectively utilized to their fullest potential and produce continual experience with growth

opportunities.

Highlights of Qualifications

Customer service professional with strong in-bound and out-bound call center experience.

Skilled in customer service and telephone operations. Well-organized and detail-oriented

employee with pleasant speaking voice. Can perform daily office operations and filing

efficiently. Timely assessment and understanding of customer expectations. Can resolve issues

efficiently. Ability to manage multiple tasks without compromise to quality or productivity. Basic

knowledge of computer programs such as MS Word, Excel and PowerPoint. Articulate with

excellent verbal and written communication skills. Diplomatically resolve customer complaints

and diffuse tension to ensure customer retention. FDCPA knowledge

Education

Florida State College

May 2013 Bachelor of Human Resources Jacksonville, FL

Florida State College

May 2011 Associates in Arts Business Administration Jacksonville, FL

Samuel W. Wolfson High School

May 2004 High School

Business and Finance Jacksonville, FL

Experience

Northeast Florida Community Action Agency

December 2009 - April 2010 Family Financial Specialist Jacksonville, FL

• Schedules appointments and interviews clients, determining eligibility based on program

guidelines and completing intake applications on clients requesting services.

• Process client information timely and accurately in the Agency’s client database for the

supervisor’s review and compliance to Agency and funding source policies and procedures.

• Properly prepares and manages client case records, to include case note and pertinent

documentation to support decisions and results achieved

Penncro Associates

August 2008 - February 2009 Loss Mitigation Mortgage Collector Jacksonville, FL

• Contacted delinquent, charged-off, and high-risk customers in order to secure payment

and determine reason for delinquency on active loan/credit card accounts.

• Worked with customer to establish full balance repayment plans or settlements.

• Worked an established list of accounts on an automated collections system and auto

dialer.

• Resolved routine billing inquiries and negotiate payment arrangements to cure delinquent

accounts.

M & T Prepaid Legal Services & YTB Travel Agency

February 2006 - July 2008 Administrative Assistant Jacksonville, FL

• Sort and file correspondence, and perform miscellaneous clerical duties such as

answering correspondence and writing reports.

• Knowledge of administrative and clerical procedures and systems such as word

processing, managing files and records

• Sorts and routes incoming materials.

• Help customers with online reservations

• Handle inbound calls

• Strong Microsoft Word, Excel, PowerPoint, and computer skills

• Prepare business reports and presentations.

Supervised office of 5 or more

•

Pitney Bowes

July 2005 - May 2006 Customer Service Jacksonville, FL

• Mail Insert Machine

• Mail Postage Machine

• Letter Opener Machine

• Stuffed envelopes, dealt with incoming and outgoing mail, sort mail, hole punching,

shipping and boxing mail to DHL

• Ran monthly reports, daily huddle reports, end of the month reports.

• Receiving, sorting and distributing post

• Organizing, filing and photocopying

Wal-Mart

January 2005 –July 2005 Cashier Jacksonville, FL

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change.

• Issue receipts, refunds, credits, or change due to customers.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Maintain clean and orderly checkout areas.

Languages

• American Sign Language

Notes/Other Information:

I am always eager to learn new things and will always do my best while efficiently attending to

customers’ needs in a professional manner.

Contact this candidate