Customer Service Manager
Resume:
Kalina C. Stephens
Braselton, Ga 30517
770-***-**** Home 404-***-**** Cell
**********@*******.***
OBJECTIVE
Organized, dependable, and detailed with good communication and learning
skills seeks stable salaried full- time job.
FUNCTIONAL SUMMARY
Hard working, self-starter, punctual, eager learner, friendly, detailed,
multi tasked
QUALIFICATIONS
Excellent computer and typing skills and knowledgeable in
Microsoft Word, Excel, Outlook.
PROFESSIONAL EXPERIENCE
America Home Key, Inc, Atlanta, GA December 2008 -
November 18, 2010
Processor/Loan Officer - Managed and updated 10-20 loans at
any given time to make sure information was updated in a
timely manner, gathered and validated pertinent information
from borrowers to get home loan financing, trouble shooting
with associates to exhaust all efforts to offer the best
product for each borrower, communicated with all parties to
make sure the home buying process went as smooth as
possible, worked with closing attorneys in making sure all
information needed on the property, borrower, and seller
were up to par to assure validity on all information
provided, offered professional customer service, analyzed
consumer credit reports and financial data to determine
loan qualifying ability for homes, worked with state grant
programs and down payment assistance programs to cover the
borrowers down payment, very knowledgeable on VA, FHA,
Rural Housing (government loans) as well as conventional
loans, worked on Calyx and Desktop Underwriter. Analyzed
consumer credit reports and financial data to determine
loan qualifying ability for homes, minimized possible
problems during the beginning of the loan process by
validating and reviewing new loans once the applications
were taken, worked with VA, FHA, Rural Housing, and
Conventional loans. Also worked with many government grant
companies for down payment assistance programs such as,
DCA, Gwinnett County Homestretch, Dekalb County, ANDP, etc.
Pine State Mortgage, Atlanta, GA March 2001 - December
2008
Processor/Loan Officer/Operations Manager - Analyzed
consumer credit reports and financial data to determine
loan qualifying ability for homes, managed company loan
pipeline to make sure all loans were updated in a timely
manner, enforced team work, minimized possible problems
during the beginning of the loan process by validating and
reviewing new loans once the applications were taken,
enforced company policies and procedures, worked on
Mortgage Ware and Fannie Mae Desktop Underwriter, worked
with VA, FHA, Rural Housing, and Conventional loans.
Morris, Manning, and Martin, LLC, Atlanta, GA January
2000 - March 2001
Closing/Disbursing/Post Closing -Worked with attorney in
properly disclosing all borrowers loan information, worked
with the lender and/or broker in executing the purchase of
a home, verified all borrower, seller, and property
information to make sure the loan closed in compliance with
all rules and regulations, sent off proper documentation to
be recorded in the county court houses, trouble shooting
discrepancies/mistakes with applicable party to rectify the
situations. Worked with VA/FHA/Conventional loans.
EDUCATION
Georgia Southwestern State University, Americus, GA
June 1998
Bachelor of Science in Education
Maintained part-time employment
Athletic Scholarship & 3.5 cumulative GPA
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