Customer Service Administrative Assistant

**** ***** ***** ******

Englewood, CO ***** 720-***-**** ************@*****.*** Marcy Carlile

Objective

Seeking a position in an achievement-driven

organization where I can utilize my strengths,

skills and knowledge in the Healthcare Informatics

industry

Experience 2007-Current Kaiser Permanente

Denver, CO South Ridge, SC

Business Systems Support Senior Analyst/Cadence

Anaylst

Certified in Cadence and Prelude Epic Applications

Proficient in MyChart and Ambulatory Epic

Applications

complete with Optime Epic Certification

Primary Application Coordinator and Subject Matter

Expert for build/test, maintenance and workflows

for Kaiser Permanente Colorado's Cadence

Application

Cadence Consultant for Kaiser Permanente Colorado

for Research, configuration, test and

implementation of complex new functionality to

support business needs while working with testing

teams throughout the development and implementation

life-cycle and various departments for new workflow

designs

Support and maintenance of day-to-day existing

functionality and applications [Cadence, Optime,

Prelude,MyChart, Ambulatory]

Lead AC for all structures work: New Facility and

Department build [end to end clinic

design/build/test] in Epic

Epic Upgrade release note

review/build/implementation

Support MyChart Scheduling functions including

build for new visit types, questionairres and

workflows

2004-2007 Kaiser Permanente Littleton, CO

Access Analyst/Template Builder

Assisted in developing workflows for clinic

providers for Epic Cadence Implementation/Roll out

[2004]

Build/maintenance of over 60 Providers/Resources

Templates monthly

Used various computer applications including :Word

, Excel, Business Objects, Epic, and Healthtrac on

a regular basis

Data Reporting, querying, analyzing

Project Member Southwest Primary Care Support Team

Project Member Englewood Advanced Access Team

Trained new Access Analysts and Specialists on

Cadence Application

1997-2004 Kaiser Permanente Denver, CO

OR Surgery Scheduler

Coordinate scheduling between surgeon, patient, OR

Staff, anesthesiology, vendors, and Operating Rooms

within Orsos Application

Knowledge of cost implications and tracking of data

related to surgical requests.

Proficient in several data applications: Orsos, MS

Word/Excel, Healthtrac

Excellent Customer Service skills both internally

and externally

1991-1997 Swedish Medical Center Englewood, CO

Administrative Assistant

Took all in-coming calls from Doctors, Nurses,

Families

Took orders off charts

Excellent Customer Service skills both internally

and externally

Supported Main-frame computer applications

Prepared the appropriate materials and clinical

information needed

Education 1992-1997 Arapahoe Community College Littleton, CO

Associate of Applied Science

References

Reference contacts will be made available upon

request

Contact this candidate