Customer Service Administrative Assistant

Courtney Goolsby

**** ****** *****, ********, ** 30008, 678-***-****

*.************@*******.***

OBJECTIVE:

To obtain a position that will provide an expansive and motivating

experience within an

Organization which best utilizes my communication, leadership, team

building and

analytical proficiency.

TECHNICAL SKILLS

Proficient in.

Microsoft Word, Outlook, Access, Excel, PowerPoint

EMR & Micro MD

PROFESSIONAL EXPERINCE

Peachtree Pediactrics Atlanta, GA March 2008-Dec

2010

Front Office Assistant

. In- depth knowledge of medical terminology, insurance and state,

federal and local laws.

. Responsible for inputting patient confidentiality and consent forms.

. Verified insurance for 75+ patients daily.

. Maintained upkeep of all patient data for each physician in three

locations (average of 3500 patients per physician).

. Handled approximately 200+ incoming calls daily, 100+ outgoing calls.

. Acted as a liaison for the patients and the physician.

. Dealt with queries from patients about appointments and insurance

coverage.

. Trained staff in OSHA and sexual harassment rules, regulations, and

rights.

Home Depot (Adecco Financial Services) Atlanta, GA Mar 2007-

Oct 2007

International Accounts Payable

. Consistently maintained accuracy in calculating figures and amounts

such as discounts, interest, commissions, proportions, and

percentages.

. Managed the accurate and timely processing of up to 80 invoices

($250,000) per month for large multi-site organizations.

. Assessed and closed A/P sub-ledger on a monthly basis, validated

content and resolved various issues.

. Provided administrative support to upper manage via drafting all

official company correspondence, typing, filing and performing data

entry.

M-T-E ENTERPRISES Atlanta, GA Sept 2006- Jan

2007

Administrative Assistant

. Worked independently to exceed goals and expectations.

. Provide supervisory support for 20+ associates.

. Diligently follow up on service or clearing issues and research and

resolve trade inquires and imbalances.

. Proactively learn and remain up-to-date with industry/company products

and services.

. Consistently demonstrate excellence and an "above and beyond"

attitude.

. Utilize independent problem solving skills to ensure effective

conflict resolution.

Emission Point Atlanta, GA

Sep 2005- Sep 2006

Customer Service Representative

. Maintain portfolio of clients to identify expansion opportunities and

close the sale through diligent follow-up.

. Conduct financial profiles on clients to identify cross sell

opportunities.

. Complete daily sales plan and debrief sales activities with Division

Manager.

. Resolve escalated client issues.

. Perform advanced teller transactions with minimal proof corrections.

EDUCATION

Fredrick Douglass High Diploma Atlanta, GA

2006

Refercences Available Upon Request

Contact this candidate