Manager Customer Service

Shirlean McMullen

Contact Information

Tel : 217-***-****

e mail : **********@***.***

Address

*** ********** **. # *** • Bolingbrook, Illinois 60440

Qualifications Summary

A skilled and dedicated professional with extensive experience in coordination, planning

and support for the daily operations within an office or retail setting.

Comprehensive support for executive level staff including scheduling meetings,

coordinating travel, and effectively managing all essential tasks.

Proven track record for accurately completing research, reports, information

management, marketing, and business development efforts within budget requirements.

Ability to Develop/Maintain a detailed administrative and procedural process that

reduces redundancy, improves accuracy/efficiency, and achieves organizational

objectives.

Highly focused and results oriented in supporting complex, deadline driven operations;

able to identify goals and priorities and resolve issues in initial stages.

Key Skills

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Hyperspace Database System

HR Portal Database System

Training Facilitation Skills

Typing: 50 w.p.m.

Education

Danville Community College, Danville, IL

Certification (Medical Billing & Insurance Coding)

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Eastern Illinois University, Charleston, IL

Bachelor of Science (Career Occupational Studies – Concentration in Human Resources)

•

Work Experience

Halloween City Carol Stream, IL June 2008 December 2010

Retail Manager

Planned all of the stages for the store’s initial design

Mentored/Managed a staff of 30

Managed all day to day operations

Directed the day to day finances for the facility

Oversaw the seasonal store closures for the entire region

Compiled various reports

Created the weekly schedule for the staff

Performed all Human Resource facets for the store

Executed recruiting, to ensure the site was staffed appropriately

Hilton Garden Inn Champaign, IL July 2006 August 2008

Executive Assistant

Performed essential functions for guest accommodation which included the check in and check out

of guests, answered phones and handling new reservations

Reconciled cash/safe for each shift

Performed inventory and maintained guest logs

Managed various online reports and assisted General Manager with other related operational duties

Carle Clinic Association Champaign, IL August 1999 – June 2005

Office Manager

Demonstrated outstanding telephone and face-to-face customer service

Performed scheduling for the faculty/staff

Translated policies for staff members

Responded to inquiries for new patients and obtained core demographic information for

Carle patient database system

Served as a liaison for providers and patients

Managed key administrative and patient scheduling

Utilized multiple software systems to monitor, and perform scheduling

Processed various types of paperwork

Resolved patient issues or concerns

Managed and maintained complex calendars and coordinate appointments, meetings, and conference

calls

Handled various purchasing needs

Prepared/developed meeting agendas and forwarded schedule reminders to the staff

Organized/Maintained files and storage areas

Exercised independent judgment while working with a variety of high level administrative tasks and

anticipate needs of the staff

Prepare, research, proofread, and edit presentational materials, documents and reports.

Modify and or/create complex spreadsheets

Screens, evaluates, and prepares appropriate response to written correspondence received by the office

on the staff’s behalf

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