Manager Customer Service

Jared W. Ludwig

*********@*****.*** *** Whisler Rd Etters, PA 17319 717-***-****

SUMMARY

More than 15 years of professional management experience in all areas of manufacturing with strong

emphasis on Quality and Product Development. Proven ability to quickly assess improvement

opportunities and impact bottom line through efficiency gains in both personnel and operational systems.

Plant Management Technical Management

• •

Quality Management Product Development

• •

Production Management Technical Sales Support

• •

Purchasing & Scheduling Customer Support & Complaint Resolution

• •

EXPERIENCE

CWS Powder Coatings Co., LP Blauvelt, NY 2010 to Present

U.S. Division of CWS Gmbh Duren, Germany

Plant & Technical Manager

Direct and train a staff of manufacturing, quality and laboratory personnel in the daily operations of a chemical

coatings operation. Interact with suppliers, customers and environmental authorities on a daily basis.

Established order receipt and scheduling process which reduced late orders by 75%.

Reorganized warehouse layout to increase usable floor space by 45%.

Improved production efficiency increasing product Gross Margin by 15% in 4 months time.

Brought outdated safety policy into full current compliance with new program implementation.

Implemented PM Maintenance program to heavily reduce machine downtime.

Reduce slow moving and obsolete inventory by 35% in 6 months through innovative technical methods.

Protech Powder Coatings Inc. York, PA 2009 to 2010

U.S Division of Protech-Oxyplast, Montreal, Canada

U.S. Operations Manager

Oversee Protech’s two U.S. manufacturing facilities after their acquisition of Govesan Mfg in April, 2009. Utilize

direct report Plant Supervisors to meet daily manufacturing goals and satisfy customer demand.

Updated and unified U.S. operations policy for York, PA and Fairfield, NJ facilities after acquisition.

Increased Fairfield NJ overall efficiency resulting in manufacturing cost/lb reduction by 33% in first year.

Reduced raw material inventory by utilizing material sharing between multiple locations.

Overseen seamless transition of customers and product conversions within 6 months of acquisition.

Govesan Manufacturing Inc. York, PA 2000 to 2009

U.S. Division of Govesan, SA Madrid, Spain

Vice President – Operations and R&D ( 2003 to 2009 )

Responsible for the daily safety, quality, productivity, logistics, purchasing, finance/admin, customer service, and

facility maintenance.

Personally perform all high level research and technical decisions as Technical Manager.

Negotiate vender contracts and oversee raw material and finished goods inventories.

Work directly with V.P. of Sales to develop pricing, contracts and customer specific programs.

Cultivate a multi-cultural workforce and environment to be able to interact with international parent.

Jared W. Ludwig

*********@*****.*** 632 Whisler Rd Etters, PA 17319 717-***-****

Quality and Lab Manager ( 2000 to 2003 )

Train and manage quality staff, create and implement quality program to meet the requirements of the

U.S. marketplace.

Create a fully competitive R&D department to support localized R&D efforts for sales growth using

only existing equipment and personnel adding $0 capital investment to the facility.

Co-direct production efforts and oversee all processing and implementation of new production

processes.

processes.

Sherwin-Williams Powder Coatings, Harrisburg, PA 1996 - 2000

Quality and Lab Manager

Manage, train, and support two shifts of quality control and development personnel. Manage daily interface of

technical and manufacturing departments.

Management Representative I.S.O. 9001 and QS9000 registration.

Oversee all National account submissions and approvals.

Utilize formulation, chemistry, and application skills by handling technical service calls and assisting in the

field when necessary.

Schedule daily R&D activities for 2 shifts of formulation chemists.

EDUCATION

H.A.C.C. Harrisburg, PA 1994 to 1999

High School Diploma North Schuylkill Jr-Sr High 1986

Bi-Lingual. Functional communicator in Spanish.

Numerous seminars and technical interactions on coatings, materials, and processing technologies. Domestic

and International

Software Skills

Microsoft Office (Word, Excel, Access, PowerPoint)

SAP

ROSS

Batchmaster and DataColor (Formulation Software)

Coulter and Malvern (Particle Analysis)

Macbeth, Colortec, and Data Color Int. (Color Analysis)

Numerous passive and deconstructive test equipment

Certifications/affiliations arranged and/or maintained during career

I.S.O. 9001 and QS 9000

Underwriters Laboratories

AMMA (U.S. Standard for Architectural Coatings)

Mack Truck

Chrysler

Qualicoat (European Standard for Architectural Coatings)

Numerous National Accounts: IBM, HP, Sun MicroSystems, Xerox, Compaq,

Member American Society for Quality 1998 to 2004

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