Customer Service Manager

Toni M. Verrilli

** ** **** ******, ***. **

Portland, OR 97215

Mobile: 856-***-****

Email: *********@*******.***

WORK EXPERIENCE

Action Plumbing, Inc 12/2008 – 4/2011

**** ***** ****, *** *, Cinnaminson, NJ 08077 Hours per week: 40 (full-time)

Call Center

• Responsible for administrative functions including: daily payroll and tracking of technician hours

with GPS reports. Proficient in ADP and MapMobile.

• Evaluated monthly expenditures and tracking receipts in development of the company budget;

maintained accounting of monies expended for office technicians.

• Proofread and deliver invoices; followed up with customers regarding past due and delinquent

accounts.

• Answer five telephone lines and scheduled service jobs for commercial and residential customers;

dispatched technicians to service jobs

Ponzio’s Restaurant 12/1999 – 2/2008

7 Marlton Pike, Cherry Hill, NJ 08034 Hours per week: 40 (full-time)

Server

• Interacted with customers directly and quickly in a manner which promoted the highest level of

customer service.

• Maintained clean and professional appearance; responsible for closing duties, restocking food

supplies, cleaning, etc.

• Trained new employees and available to staff for guidance and questions.

Cooper University Hospital 6/2005 - 12/2005

1 Cooper Plaza # 123, Camden, NJ 08103-1489 Hours per week: 24 (part-time)

Receptionist

• Provided informational support to families of patients in TCIU and ICU ward.

• Liaison between surgical unit and patients scheduled for surgery.

Law Office of P. Joseph Nicola 5/1998 - 6/2000

140 Haddon Ave., Suite B., Westmont, NJ 08108 Hours per week: 40 (full-time)

Office Manager

• Supervised four employees; hours worked and time off.

• Responsible for legal collections in New Jersey and Pennsylvania; handled personal injury

complaints and resulting discovery.

• Ordered and accounted for office supplies.

• Collected monies from clients and kept accounting of monies spent and collected.

Mattleman, Weinroth, and Miller, P.C., 4/1993 - 4/1998

401 Route 70 East, Suite 100, Cherry Hill, NJ 08034 Hours per week: 40 (full-time)

Legal Secretary

• Assisted in research and preparation of legal documents for courts in Pennsylvania and New

Jersey; scheduled attorney and client courtroom appearances;

• Composed various communications for clients on behalf of attorneys as well as communications

to the court.

• Experience in legal collections, bankruptcy, personal injury and civil action.

EDUCATION

Rowan University Glassboro, NJ

Bachelor's Degree - 06/2008

Major: Writing Arts (BA)

Honors: magna cum laude

Member of Phi Theta Kappa Honor Society and Golden Key In ternational Honor Society

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